Documents disappearing from print queue and not printing

Hi,

(1) I wasn't sure if the KB4497165 update was safe on AMD laptops but it seems to be okay to download. I have paused the download for a few days to get clarification on if it is okay but based on Microsoft community answers it seems to be alright to download.

(2) No, the KB4567512 has not shown up yet. I did click "Check for Updates," which is how I came to notice the KB4497165 update. Will continue to "check for updates" to see if KB4567512 will eventually appear.

Luckily, my printer is now working - which is what I was most worried about in the first place, so thank you for the help with that and your continued advice. 

• L

(1) Here is KB4497165...

https://support.microsoft.com/en-us/help/4497165/kb4497165-intel-microcode-updates

KB4497165: Intel microcode updates

I presume as it showed up in your queue it is appropriate for your computer. Or, it has come to determine whether it is appropriate & act accordingly. I would only block one that has already proven itself to be problematic.

(2) Has KB4567512 shown up yet? Did you click "Check for Updates"?

Thanks for the help. 

The update KB4560960 eventually showed up on the WUShowHide feed and I was able to hide it. An update numbered KB4497165 also showed up on my "Hide Updates" option, above KB4560960. Is it best to hide the update KB4497165 as well? I have a Samsung Notebook 7 Spin 15.6 AMD Ryzen laptop and I am unsure if I must download or hide the KB4497165.

Thank you

(1) It's likely MSFT has pulled KB4560960 because the new one is available. Therefore, it won't show up in the queue (wherever that is) that WUShowHide accesses.

(2) Don't just sit & wait. Click "Check for Updates" at "START, Settings, Update & Security". That may hasten the arrival of KB4567512. I do it at least twice a day -- at boot & at shutdown.

Please, disregard...

"Unfortunately, I do not know how to block the update from reinstalling using the WUShowHide technique since WUShowHide is not showing the KB4560960 update in the uninstall feed to block. Could you help me with this matter on how I can block the update ending in 960 from reinstalling?"

The update KB4560960 eventually showed up on the WUShowHide feed and I was able to hide it. An update numbered KB4497165 also showed up on my "Hide Updates" option, above KB4560960. Is it best to hide the update KB4497165 as well? 

Thank you