Faulting module name: KERNELBASE.dll, version: 10.0.19041.3992, Faulting module name: CONCRT140_APP.dll

Anonymous
2024-01-18T14:22:45+00:00

Hello

Since the last cumulative update for Windows 10 22H2 , 9 January 2024 , and the latest Microsoft store applications updates , I experienced this issue : every time I run Calculator , Calendar , Voice recorder ......... etc , then this apps crash after 1 second from when I open it. it is not fully executed . Please someone could help me to find the the cause of the problem . uploading some type of log so I can analyze it? Thank you

the registry in Event Viewer is :

Faulting application name: CalculatorApp.exe, version: 11.2307.4.0, time stamp: 0x64da6075

Faulting module name: KERNELBASE.dll, version: 10.0.19041.3992, time stamp: 0xb756c9ff

Exception code: 0x00001007

Fault offset: 0x000000000012d952

Faulting process id: 0x19ec

Faulting application start time: 0x01da4a1498d1d0eb

Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2307.4.0_x64__8wekyb3d8bbwe\CalculatorApp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: c620f65c-b205-4c7b-bcfb-f540a53f0553

Faulting package full name: Microsoft.WindowsCalculator_11.2307.4.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

..............................................................................................................................................................

Faulting application name: HxCalendarAppImm.exe, version: 16.0.14326.21776, time stamp: 0x657cc142

Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe

Exception code: 0xc000001d

Fault offset: 0x00000000000166f4

Faulting process id: 0x2594

Faulting application start time: 0x01da4a18f4b5007e

Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.21778.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

Report Id: 04a11c7e-9b6b-4ab8-9f39-fd391fbc884b

Faulting package full name: microsoft.windowscommunicationsapps_16005.14326.21778.0_x64__8wekyb3d8bbwe

.............................................................................................................................

Faulting application name: SoundRec.exe, version: 10.2103.28.0, time stamp: 0x60622fa3

Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe

Exception code: 0xc000001d

Fault offset: 0x00000000000166f4

Faulting process id: 0x16a0

Faulting application start time: 0x01da4a196b6c87a5

Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsSoundRecorder_10.2103.28.0_x64__8wekyb3d8bbwe\SoundRec.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

Report Id: 7669cab9-8eb9-4f57-9821-4e10533541d4

Faulting package full name: Microsoft.WindowsSoundRecorder_10.2103.28.0_x64__8wekyb3d8bbwe

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2024-01-28T15:58:59+00:00

Asphalt 9 app also stopped working after 23rd Windows update, which is not a Microsoft app. Crash log says because of CONCRT140_APP.dll. On 2 computers:

core i5-1135G7, windows 11: microsoft apps work but other store apps like Asphalt 9 stopped working after 23rd update

core2duo E8400, windows 10: most apps stopped working

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  1. Anonymous
    2024-02-02T16:00:59+00:00

    Whoever said, "Time heals all wounds" wasn't standing in quicksand.

    But maybe there's reason to believe that Microsoft will fix this Intel SSE4.2 problem on 64-bit Windows 10 if you wait long enough.

    Illegal Instruction (SSE 4.2 POPCNT) exception in VC Runtime 14.38.33130 concrt140.dll on Intel Core 2 Quad Q6600 has been fixed in Visual Studio 2022 version 17.8.6.

    Intel Core 2 Quad Q6600 does not support SSE 4.2.

    Faulting module name: CONCRT140_APP.dll, version: 14.39.33321.0, time stamp: 0xd07ef3fe

    Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.33321.0_x64__8wekyb3d8bbwe\CONCRT140_APP.dll

    CONCRT140_APP.dll is the file used for Microsoft Store applications, including the Calendar app and Paint 3D.

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  2. Anonymous
    2024-02-02T15:47:05+00:00

    It seems that Microsoft is not very interested in fixing this problem

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  3. Anonymous
    2024-01-30T17:11:09+00:00

    COMPUTER was fine until last .NET framework update

    Okay.

    Did you disable Microsoft Store app updates, which update in the background daily, independently of Windows Updates? Run Microsoft Store app, and select "Library" on the bottom left. The select your avatar icon on the top right, and select "settings". Is "App Updates" disabled?

    The .Net Framework versions are the same as on other PCs that run these apps without issue.

    https://www.reddit.com/r/techsupport/comments/19f66ar/comment/kjzf273/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

    https://www.reddit.com/r/techsupport/comments/19f66ar/comment/kjzf273/

    "Slow_Technology5286

    We have dozens of old Core 2 computers with Windows 10 and the same problem. The computers run the same system with the same programs, but since they are classroom computers not all are updated at the same time. Some of the computers are still working correctly so even if it is connected to the old CPU an update causes it.

    Slow_Technology5286

    I tested and It causes by updating the application in the store. On one of the unaffected computers, the calculator stopped working as soon as I manually updated it from the Windows Store."

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  4. Ron-6928 4,991 Reputation points
    2024-01-30T16:42:21+00:00

    This must be it. I'm using Core 2 Quad Q8300. Calculator, Photos, Photos 3D (there may be more apps) started crashing on Jan 25, 2024. My office PC uses Intel i5-4570 and it is up to date with Win10 patches. No apps crash on my office PC.

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