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I was trying to get my phone number off my old account that my brother was using, but every time I try to add my phone number its keep saying "That verification method isn't working right now. Please try another method", and the tab says "Blocked", and at first I thought my account was block [for Some reason], but I could still sign in, Then i tryed to refresh a few times. but that also didnt work, and the thing is I can put the phone number, back on the other account, but not on the other one i'm trying to get it on.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem. One week since problem has begun.
Online chat help palmed me off with yet another form to fill in yesterday. So far, no reply after filling form in.
MS needs to set up a help line for this problem. in-app sign-in fails. verification method via phone is 'not working right now'.
This is a serious product/service failure.
This is still happening. Fortunately though, I never use anything MS related for anything important, since I know how much you guys sucks (like FR guys, just switch to Linux, it's exactly bc you still use Windows and MS products that they can do this kind of sh*t without any accountability).
For MS ppl, fix this!!! You already have a bad name, don't make them even worse.
I've gone through support and had my ticket 'escalated'. Was told I'd have an answer within 72 hours, currently at 5 days. Support say to wait longer.
From what I've read it is likely a block and the only way past it is to wait between 24 hours and one week and don't try logging in during this time. So dumb and terrible service
Same until now. Microsoft need this to be fixed or we cannot redeem any points.
Did it work for you?
Ive been contacting support for the past 6 days, and nothing seems to work and they have no clue whats going on
