Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2019-12-23T20:54:34+00:00

    I hope they are,but I will not hold my breath. Can you post any response that works.Thanks

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  2. Anonymous
    2019-12-23T20:51:18+00:00

    It's disappointing because I do enjoy the game when it runs. Hopefully the devs will get some visibility on the issue and the resources they need to fix it.

    I Have been having the same problem. I bought the standard game,my grandson built up 2million cr in a week,so stupid me decided to get the ultimate add ons….dam it!  Yes you guessed, it stopped working. I was online to a Microsoft expert for whole weekend trying various options,but it is still not starting. get the flash start picture for a minute then nothing. Uninstalled many times wasted hours thru the night downloading ,over and over.usually I find a solution, but im stumped. set it on different drives .now have requested refund on the add on. we will see what happens,but was told you cant un install add ons.?? Cost money these games and they don't make it easy to get refunds or help.

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  3. Anonymous
    2019-12-20T17:21:04+00:00

    Have you had success with that? I tried as you recommended and the tech just directed me to Playground support to see if they had a solution.

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  4. Anonymous
    2019-12-16T11:00:30+00:00

    They haven't fixed it yet, since I only contacted them about it Yesterday, they told me it will take 2-5 Workdays for their team to review my account.

    Here is the link: https://partner.support.services.microsoft.com/en-us/contact/chat/21/

    Good luck fam!

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  5. Anonymous
    2019-12-16T09:45:52+00:00

    Have you tried contacting Microsoft Partner support? Not Forza support, as they imply they can't do anything about it, since it's a license issue on Microsofts side. I can give you a direct link to a agent if you want to. 

    The person I spoke to said it was a common issue with people having Xbox Game pass or people with two copies of the same game. 

    I'd like a link if you wouldn't mind... did they fix it??

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