Forza Horizon 4 won't launch

Anonymous
2019-10-16T01:00:04+00:00

It ran great until I bought the Ultimate Add-Ons bundle, now it simply crashes after showing the splash screen for 30 seconds.

From the event viewer:

The program ForzaHorizon4.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 121c

 Start Time: 01d583bbce819799

 Termination Time: 4294967295

 Application Path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

 Report Id: b51b6c95-35dd-4832-9833-a776463cae39

 Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

 Faulting package-relative application ID: SunriseReleaseFinal

 Hang type: Activation

Edit 12/13/2019: After installing the latest update last night, the game seemed to start fine. I will continue to update this post with status.

Edit 12/14/2019: The game no longer starts.

Edit 12/28/2019: See user realcoda's post on page 5 for a solution. Be sure to back up everything on your PC before attempting as it involves editing your registry.

Edit 2/19/2020: The game runs after today's patch.

Edit 2/21/2020: Today's patch has reintroduced the original issue.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-12-23T18:48:29+00:00

    Of course this has happened to me aswell, so I tried every single possible solution I could find online but nothing has worked, obviously.

    BUT, I have contacted first Forza Support, waited 20 hours for a reply only for them to tell me it's something wrong with Microsoft Store. Then it took me an hour to find this discussion and find the link to actually chat with an Microsoft agent instead of having to phone call them, which is great. I talked to the Microsoft agent about the situation and he said he has checked everything on my side and his side and everything seems to work fine. After our chat ended he sent me an email which I was supposed to forward to Forza Support which I obviously did. They asked about PC specs and that **** which doesn't matter and finally said that they are investigating this issue and working on a fix finally. Now we wait I guess

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  2. Anonymous
    2019-11-24T18:33:07+00:00

    I just noticed that it shows that I can play Forza or buy Ultimate, I bought it already. I bet it’s an issue with our license not matching for our payed versions of games.

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  3. Anonymous
    2019-10-18T09:57:23+00:00

    Check that Windows and the Microsoft Store are up to date.

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  4. Anonymous
    2019-10-16T04:49:24+00:00

    Tried it, still having the same issue.

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  5. Anonymous
    2019-10-16T03:53:18+00:00

    Follow these steps.

    1. launch powershell
    2. Set-ExecutionPolicy Unrestricted
    3. Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Restart your system

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