fai.music.metaservices.microsoft.com cannot access

..And I can now confirm that the phase "metaservices" is nowhere in the registry,  Most likely Microsoft has hard-coded the path into the operating system. Terrible practice. It may be possible to over-ride it with a key though. Going to try something....

There is no sub-group "...TunerConfig" anywhere in the registry on my W7 machine. I am loathed to create one - but since the post is advocating blanking a key entry, it wouldn't help me anyway.

Not, that is the problem right now. The website is not down,. and it never was down. M$ has decided not to support media player for this service unless you are running winhosed 8.1 or higher. The 2020 cutoff is different. M$ only has the gaming and corporate markets left for their desktop markets. There are a few commercial vendors left that are too stupid to port their apps to linux, but windows is finally dying. Their abject greed has caused them to lose out on the tablet,  phone and webserver markets, but their utter ignorance is going to be the end of the imbeciles. They were promising a fully journalled filesystem for the desktop back with win2k, and they still can't pull that off without getting caught spying on their customer base.

Thank You Why-Wait for you response but that is ultimately the problem in the long run but not the problem right this moment.  Yes Windows 7 is getting shut down but the site for the music metadata is down and that is why none of us can use this function in WMP.  The article that you pasted doesn't surprise me as Microsoft has stopped updating the metadata service back in late 2017 and albums made from then till now have to be manually entered in but older albums should function like they always have.  Also if you read Robby's first post that started this thread he says that it stopped working on his Windows 7 Pro PC but it also isn't working on his Windows 10 PC at his work. That is because like I said the site is down and not working.  The metadata site for WMP has a long and trustworthy history of going down and it taking Microsoft forever to get it back up and running.  Don't be surprised if this takes into the beginning of July to the mid month of July before they have it fully up and running again. Like I said though thank you for your response it had some interesting information in it like you can use WMP in Windows 10 with a fully updated metadata service, that would be nice.

Actually it is the problem now.

I have two machines - W7 and W10. W10 updates album info, W7 does not. I am assuming that the work environment for Robby runs proxy server that blacklists such database access.

Hi Robby 

I am having the same exact problem with WMP 12 on my Windows 7 PC.  It started for me on Friday (06/07/19) of last week.  I just chatted with a Tech support person on the Microsoft site and they were telling me that the site is working for them and that the problem of course is on my end.  I know that is not the case and that the site is down and they don't want to take any responsibility for the problem.  Like you I just want them to fix the down site and get it working again.  As far as I know this feature is not discontinued.  We just have to wait for them to grace us with there help by fixing there down server.  So hold on there and I will do the same.

As I stated in previous:  "Microsoft retired service" for fai.music.metaservices.Microsoft.com.  Been within the last 2 weeks for me.

Threat to empty my library.  Look, unbelievable.