Bluetooth Headset cannot be used as both headphones and speakers

Anonymous
2019-07-26T17:27:54+00:00

I have a bluetooth headset that does not allow me to use it as both a microphone and a headset.

I have determined that audio will play through the Bluetooth headset as long as the recording device is set to Conexant ISST Audio.  If I set the recording device to BHS-530 Hands-Free then no sound will play through either BHS-530 Playback device.

I can get audio to play while the BHS-530 Handsfree is setup as the Recording device but not while it is actively listening.  As an example my BHS-530 Stereo is selected for both my default audio and default communication device.  I start playing a YouTube video and audio works with the Playback menu is up in the Sound dialog (first screenshot), as soon as I select the recording menu (second screenshot) the audio stops.  If I switch the recording device back to Conexant ISST Audio the youtube video will continue to send sound regardless of which menu I am on.

What do I need to set so that I can use the headset for both audio and microphone (Microsoft Teams Calls)

The headset comes up as two separate devices once it connects to windows:

Playback Device

Type: Headset

Name: BHS-530 Hands-Free

and

Type: Headphones

Name: BHS-530 Stereo

Recording Device

Type: Headset

Name: BHS-530 Hands-Free

Type: Internal Microphone

Name: Conexant ISST Audio

(this is my laptop's internal mic)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-08T16:52:00+00:00

    Same problem here

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  2. Anonymous
    2020-07-20T07:09:59+00:00

    Got my money back and purchased Jabra 75T which works perfectly, connects to both phone and laptop. Sometimes have to push the speaker button on my iphone to push it thru to head set. 

    Annoying that I have to pick a Microsoft Teams certified headset, but glad it works. Recommending them to everyone.

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  3. Anonymous
    2020-05-12T12:19:11+00:00

    Nothing as of yet.

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  4. Anonymous
    2020-05-09T22:40:21+00:00

    Did anyone find a solution?

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  5. Anonymous
    2020-05-06T15:50:33+00:00

    Hey Everyone,

    So I followed JayAAA recommondations and it seems to work ok.  With that said the other caller had a hard time hearing me when I was talking.  I am going to continue to try and get this working.  I think we are on the correct path though.  Lets get this fixed because I just spent a boat load of money for 20 sets for work reasons.

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