Camera / Webcam not on device manager list - Windows 10

Anonymous
2019-09-11T15:01:53+00:00

HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.

JP

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-22T20:45:43+00:00

    I performed the items listed in the first reply post and now the camera is completely gone and not in the hidden device list either. That was definitely not helpful for me. How can i find the correct driver? I have an HP Envy x360.

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  2. Anonymous
    2020-03-17T14:31:55+00:00

    Just to update.  I had to return my laptop to the manufacturer, who ended up putting a new motherboard in as they said everything was integrated (webcam/usb/etc.).  They had tried to get the offending update removed originally, but I think it was just easier for them to replace everything than waste time!

    Had to reinstall everything which takes forever (and I'm still doing so!!).

    Very disappointed with Windows and Microsoft.

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  3. Anonymous
    2019-12-16T11:33:23+00:00

    Hi again

    There has been no answer to my previous reply, nor has there been a resolution to the issue - I am still without my webcam, USB3 and one of my USB2s. This delay in getting a proper update is now ridiculous and shows a complete lack of respect on the part of Microsoft to solve an issue which is of their making.  I have lost many hours of time, work and hence payment because of this issue.

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  4. Anonymous
    2019-11-16T12:42:27+00:00

    I waited for the so-called major update on November 12th.  It has not solved my issue, and I am still without my webcam, myUSB3 and one of my USB2s.  I am absolutely furious at this stage as I have wasted so much time trying to get this issue fixed.  I have even had to give up some work as I had wasted so much time!  I am now losing money because of this issue, which is not of my making.

    When will the issue be solved by Microsoft?!

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  5. Anonymous
    2019-09-21T11:22:35+00:00

    i have lenova pc i have the same problem

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