Camera / Webcam not on device manager list - Windows 10

Anonymous
2019-09-11T15:01:53+00:00

HI there,

I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

It is not listed on the Device Manager list.

Thanks for the help.

JP

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

151 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-09-11T20:49:55+00:00

    Hey, there - sorry had to focus on something else.

    OK so I did the device manager part - with the manually install, and then tried with the automatically install - neither provided me with the model/manufacturer - just the word "model" and the option of "have disk". Sigh.

    I do have a complete "backup" from when the computer was built - not sure if that's helpful.

    Thoughts?

    Jacqui

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-09-11T16:58:58+00:00

    Hi there,

    Ok so I got the Device Manager part to work - it showed it, I followed the steps, but the device didn't show up in the "manually install" part. Should I use the recommended part?

    I downloaded the Envy Hardware Diagnostics tool - but not sure where the results will post on my system.

    Sorry for all the questions - I'm supposed to be pretty good with computers... guess not.

    JP

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-09-11T16:58:04+00:00

    HI there,

    I have an HP Envy with Windows 10 and can't seem to get my webcam / camera to work.

    It is not listed on the Device Manager list.

    Thanks for the help.

    JP

    Oh JP, this may also work, its what I did to get the DVD drive of mine to pick back up if you will humor me with it.

    Go to admin tools in control panel, then select computer management, then select local users and groups. select users, then enable the built in administrator account. make sure there's no password in there. Or make one for it. then restart your PC and when the user screen comes up select administrator, wait a min then check device manager in the control panel

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-09-11T16:48:51+00:00

    Hi Mark

    Thanks for this - model number - HP ENVY x360 Convertible 13-ar0xxx

    I tried to get the Device Manager part done - but when I open it from the Action button I don't have the legacy hardware option listed - just "help".

    Jacqui

    Hey there, can you just check that the camera is not actually faulty 

    This is HP Envy Hardware Diagnostics Tool

    https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96161.exe

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2019-09-11T16:43:06+00:00

    Hi Mark

    Thanks for this - model number - HP ENVY x360 Convertible 13-ar0xxx

    I tried to get the Device Manager part done - but when I open it from the Action button I don't have the legacy hardware option listed - just "help".

    Jacqui

    Hi there, yes it will only show help until you click on your computer at the top of the device list then click action and it will show it

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments