Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-01-19T04:39:55+00:00

    The problem with Mobimover is that it will download all your photos/videos each time unless you manually select what to download. They apparently have no intention of changing that ("Thank you for your message on EaseUS MobiMover.

    Our product will create a new sub-folder when transferring files. Sorry for the inconvenience. You could use Windows Copy and paste function to copy them to a folder."), so for me, although it works as advertised, it is a no go for the long term. One interesting thing though, it did identify on my phone about 20 files which it could not download, even though they look OK on the phone - I intend to delete them from the phone and try the Windows transfer again.

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  2. Anonymous
    2020-01-19T04:24:08+00:00

    Thank you all whom said to change the settings on the iPhone to keep original, changed it and it worked like a charm bracelet! 

    Thank you Thank you Thank you!!!

    John

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  3. Anonymous
    2020-01-17T21:23:25+00:00

    Ok so I gave up and looked for a third party software and found one that worked first time.

    Since so many have same issue I had to post a reply.

    Look online for - EaseUS Mobimover

    Free version available and it does exactly what a decent piece of software should... 

    Loaded program it indexed my Ipad and I said copy photos to hard disk and bam it's doing it right now no fuss!

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  4. Anonymous
    2020-01-17T15:38:52+00:00

    We are experiencing the same issue and so far troubleshooting has not worked. Please fix soon!

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  5. Anonymous
    2020-01-16T02:17:59+00:00

    Have just been upgraded to a new phone, and now am experiencing this issue too. What the heck man, 18 pages of people with the same issue - month after month, and still no fix?

    Guess this is what happens when WindowsX is free...

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