Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

481 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-01-15T22:49:25+00:00

    I went ahead and tried everything including the workarounds and the Photos app still freezes on photo discovery. Nothing I do fixes it including resetting and repairing the app. I have the latest build of Windows 10 and my iPhone is fully updated.

    In the end, I still have to use Windows Explorer, find my phone in the list, navigate to DCIM and download manually.

    I dislike this method because it doesn't keep your image revisions (the AAE files). But, hey, at least I get to offline my phone to restore 60GB of memory every once and a while (I take a lot of photos and video for social media).

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-01-15T17:37:59+00:00

    Workaround 2 worked for me!! Thanks so much, I was getting so frustrated!!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-01-15T16:44:08+00:00

    I just tried connecting/importing again today.. 

    Nothing but freezing and failure as usual.  Absolutely pathetic.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-01-15T08:46:40+00:00

    I cant believe there's still no solution for this.

    I wouldn't believe it if i didnt see it by myself.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-01-13T21:32:50+00:00

    The suggestion following worked for me. I both did a Repair and a Reset.

    Photos app Reset and Repair Photos app at Settings > Apps > Apps & Features > Photos app > Advanced Options. Your pictures will be safe in the User Pictures folder.

    However, many of the photos were stored as apple HEIC. I should have made sure my iPhone was set to Settings<Photos<TRANSFER TO MAC OR PC<Automatic. I think.

    If you have Keep Originals checked, PC Photos seems to do a conversion but all the photos are shown with photo dates of the import to the PC.

    Was this answer helpful?

    0 comments