Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

481 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-10-23T03:33:01+00:00

    Same exact issue happening to me. 

    In the past it has found more photos than just the new ones (and doesn't seem to remember which ones have already been imported).  It was still functional though -- just had to keep selecting the ones I'd like to import. 

    Now it always gets stuck right after finding the photos, but before it pops up the box used to select images to import.  Not sure exactly when this started happening, but I'm on 1903 with all the latest updates.  I've tried Repairing and Resetting the Photos app, but it just hangs every time now.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2019-11-05T19:16:49+00:00

    SOLUTION!

    Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone. 

    First of all I tried the process to a new PC with the exact same windows (and photos)  version only to find out it works normally and it is not an iOS issue.

    What I did is this:

    Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen. 

    I tried the process  10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post. 

    I LOVE YOU!  I have spent so many hours trying to figure this out. THANK YOU THANK YOU THANK YOU!!!!!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2019-11-02T01:32:57+00:00

    Just chiming in to say it happens to me as well.

    I think MS broke the photo app in the latest update.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2019-10-21T20:59:49+00:00

    Is your computer on Windows 10? I just got a new computer and can't upload my pics either.  The screen freezes after it finds the photos.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  5. Anonymous
    2019-11-04T21:35:26+00:00

    SOLUTION!

    Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone. 

    First of all I tried the process to a new PC with the exact same windows (and photos)  version only to find out it works normally and it is not an iOS issue.

    What I did is this:

    Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen. 

    I tried the process  10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post. 

    This didn't work for me.  It still freezes at the same point in the scan

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments