Photos app freezes upon import / photo importing problems

Same issue with 4000+ photos. I've found a bad workaround #1 - move about 100 photos at once, reconnect USB and again. It takes a lot of time, that is why it is bad workaround.

Workaround #2:

At Iphone: Settings - Photo -> Download and Keep Originals

It will stay original format HIEC and transfer it to windows PC "as is". Also I don't have any issues while cut and past media from iPhone to PC via Windows Explorer. (at workaround #1 I saw error "Error Moving File or Folder: A device attached to the system is not functioning")

Download HIEC to JPEG converter to PC (I used iMazing HIEC converter https://imazing.com/heic) and convert all images at your PC

It takes less time then workaround #1

Hope it helps!

all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.

That is exactly what happens to me. I’m not sure if its because of the current updates and whatnot, but as of last year I’ve consistently had problems using Microsoft Photos. I hope we all get a solution soon!

I have the same question also. When uploading pics from my phone to computer it freezes.  Can someone help with this.

Hi Gabriela. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

Since you reset the Phone, next let's try resetting the Photos app. But first try these specific fixes for iPhone photo import:

https://appletoolbox.com/2018/06/what-to-do-if-...

https://www.thewindowsclub.com/cant-import-phot...

https://www.howtogeek.com/345540/how-to-transfe...

https://support.apple.com/en-us/HT201302

https://www.windowscentral.com/how-transfer-pho...

To try to fix Photos app Reset and Repair Photos app at Settings > Apps > Apps & Features > Photos app > Advanced Options. Your pictures will be safe in the User Pictures folder.

If that doesn't help try re-registering the Photos app from Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If nothing else helps you can try a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m.... There are improvements in Photos app in Version 1903 so I would do this without hesitation.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Same. I freeze at 3204 photos every time. Really annoying.