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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dont know why i have not done this before. Just go to explorer, apple iphone, internal storage and find the folder with the pics you want and drag them to your pics folder on pc.
works.
also edit. Just found that if you browse files on the iphone. Double click one to view. In the top bar click import new and bingo selector boxes appear.
SOLUTION!
Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone.
First of all I tried the process to a new PC with the exact same windows (and photos) version only to find out it works normally and it is not an iOS issue.
What I did is this:
Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen.
I tried the process 10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post.
This actually worked! Thank you so much!
SOLUTION!
Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone.
First of all I tried the process to a new PC with the exact same windows (and photos) version only to find out it works normally and it is not an iOS issue.
What I did is this:
Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen.
I tried the process 10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post.
You are an absolute star. Thank you. I have still to move all of my photos but I have made a great start. Thank you so much.
weird but this worked for me
Based on all information and attempts this IS a Microsoft Photos issue. Do not waste your time adjusting your cameras or smartphones.
