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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just wanted to add that it's not just a problem with iPhones. This is happening with our phone transfers as well, and we use Moto G6 android phones. The Windows photo app used to work fine, then stopped recognizing what photos had already been transferred, and now simply hangs after a minute.
I have tried numerous things and nothing works, BUT today I was able to import my pictures into Photoshop Bridge. It's the ABSOLUTE only thing that has worked after days of trying everything.
Hi Elaine:
Thank you so much for your post. The instructions for Android phones worked for me with a slight variation... I have a Samsung Galaxy J7. I was only uploading photos and not videos.
Unlock your Android device.
With a USB cable, connect your device to your computer.
Swipe down to get the notification bar on the top of the screen.
Tap on "USB for file transfer" and you will be able to choose other options.Under "Use USB to," select "Transfer images"
Proceed as normally to download photos. IT WORKED (after 2 tries)! YAY!
Unplug the USB cable.
I'm also on a Dell XP15 and have used the Photo App since I bought the laptop last year. The problem is with the Photo App, not the devices we all use. I had a problem with the App earlier in the year not showing image File Exif Information. I did send an feedback thingy, got no response. But some time later, I tried to see the file info and lo and behold, it reappeared. Must have come out on an update.
I am meticulous about all my updates on my laptop and keeping it 'as is'. I've contacted Microsoft UK today and the chap offered a work around for phones but only the ones we are all aware of. I've gathered from what little he said that they are aware of the problem and stated 'hopefully there will be a fix soon' but nothing more. So I think we all have to live in hope and use the work arounds, however inconvenient and cumbersome they may be.
For Android phone specific people he offered me this - forgive me if its already been posted and I'm not sure if it will help.
Unlock your Android device.
With a USB cable, connect your device to your computer.
On your device, tap the "Charging this device via USB" notification.
Under "Use USB for," select File Transfer.
A file transfer window will open on your computer. Use it to drag files.
When you're done, eject your device from Windows.
Unplug the USB cable.
I suppose what's bugging me is that you can't get an answer or any help from the people who make these things and so many of us are using them. Please correct me if I'm wrong.
Regards
Elaine
By the way, does anyone know why the computer says it is searching for NEW photos and then it ends up importing ALL photos, even ones that have already been imported previously???
