Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-11T21:39:27+00:00

    I have the exact same problem, however I am importing from the memory card directly after inserting into my brand new Dell XPS 15 with updated drivers.  It finds the photos and then stops before I can import and freezes.  I guess it is looking to see if the pictures exist.  I have never had issues with this working on Windows 10 until today.  I have had windows 10 since 2013 on another laptop and never had issues either.  

    One thing to mention is that I just recently added a few folders manually to the photo directory by copying them in explorer.  Could this have caused an issue?

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  2. Anonymous
    2019-11-09T16:12:55+00:00

    I'm having similar issues, but with importing from a USB stick.

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  3. Anonymous
    2019-11-01T22:32:37+00:00

    I have the exact same problem it gets to 3288 photos then crashes but im using an sd card not iphone 

    Weird thing was that i was able to import photos 2 days ago

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  4. Anonymous
    2019-10-25T08:40:24+00:00

    Thanks for that. Think I am just going to use a card reader - RJ

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  5. Anonymous
    2019-10-24T01:58:42+00:00

    I have this exact issue as well. It's pretty terrible as I need to upload videos from my phone to my PC I took of myself teaching to submit to the state and am on a deadline. Any help would be appreciated. The Photos app of course freezes before it recognizes all the photos/videos, just like with everyone else here.

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