Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2021-01-11T06:26:49+00:00

    ********* SOLUTION **************

    Before we go there, some words!

    I understand corporations better, I am part of it! So, I get it that Apple and MS (or any BIG company of any era) are rivals, dont like compatibility, loves monopoly, loves money even more, will go to any extent to keep us in their own eco system.

    That's just fact of life. That's okay.

    That said, I blame MS and its incompetent Photo team for this freezing issue.

    I can not go into details but this issue is squarely on their idiotic OneDrive backend technology and its interaction with another idiotic Photo app (that little malfunctioning decade old code that never for total refresh, never)  

    Now, The Solution. Its very EASY. 

    On PC, Go to "This PC" and look for your iPhone ( or any portable storage device/camera for that matter)

    Right Click on THAT phone/device

    Select "Import Pictures and Videos"

    Select "organize" Or "ALL", whatever you want for your situation.

    (Optionally, select "more options" to select specific folder and auto Prefix name/tag)

    Select "Import" when you are ready!!

    :) Enjoy the life and blame Microsoft and its incompetent resources for wasting that much of our time.

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  2. Anonymous
    2020-06-02T05:25:51+00:00
    1. Plug your phone into your computer and give it a few minutes (you may have to unplug and plug it back in again if your computer can't read it).
    2. Click on your 'This PC' icon to show your devices and drives
    3. Right click on the iphone icon
    4. Select 'import pictures and videos'
    5. Select 'import all new pics'
    6. Click on 'more options'
    7. Choose the folders you want to save your photos and videos into (I did NOT save them in the windows photos or videos albums - I saved them on my D:Drive)
    8. Click on 'OK'
    9. Enter a name tag and then 'Import'

    I tried the above and it took me to a screen where I could organize my photos, but it looks like that screen photos.  It says I have 16,160 new pictures and videos (yes, I still have old photos from my 2010 iPhone 4 on my 2017 iPhone X).  I wanted to see if it would give me the option to only select certain photos, but the window doesn't finish loading.  I'm guessing it's because of the number of "new" photos on my phone?  For now I'm saving my photos by searching the photos by date (I try to do this and back up my phone monthly), selecting ALL, then copying the photos to a folder on my drive.

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  3. Anonymous
    2020-05-28T15:55:24+00:00

    I wanted to provide an alternative for using the Photos app in Windows 10 as I also have seen this freezing up and a real pain.

    A friend of mine needed to be able to have an easy way for doing the import of pictures from his iPhone and what a mess I had with the new Photos app. I tried to find others ways to do the import and stumpled over the "old" Import Photos and Videos option you had in Windows 7. This can be enabled on Windows 10 as well and works really good for this purpose.

    Am aware that this do not solve the issue with the Windows 10 Photos app and I really do hope that Microsoft will get it sorted as many people struggle with it.

    All in all if you want to enable the good old option from Windows 7 and use that as an alternative just follow this guide.

    https://www.winhelponline.com/blog/restore-import-pictures-and-videos-autoplay-option-windows-10/

    Hope this may help some of you out there also struggling :)

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  4. Anonymous
    2020-05-26T01:33:15+00:00

    .........Solution........

    Go into setting on your iOS device go into photos and change the TRANSFER to Mac or PC and change it to Keep Originals and it should import just fine!!!

    Please tell me if this works for you!

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  5. Anonymous
    2020-05-07T20:33:42+00:00

    Decided to sod the Photo app and use the Import function in windows explore and it worked after a few tweeks with the iphone settings!

    For anyone who would like to know. Go to Settings > Photos > scroll to bottom and change Transfer to PC to “Keep Originals” 

    then plug into computer, find iphone, right click- import photos and boom! Done!! 

    Super happy now! Sod you photos app! Hope this helps someone out

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