update 1903 sound problem

Audigy 2 Platinum with the Breakout Box

Win 10 Pro x64 ver1909 OSbuild18363.752

Intel i7 on Asus Z87-K

Hi:  I have solved the problem and the Audigy is functioning normally again.  Before you read on, this is a specific solution created by an issue with the Creative Game Port.  Look in device manager and if you have a category called "Other devices" containing a sub-category called "PCI Input Device" having a yellow alert symbol then this solution may apply.  Best practice to capture the steps you take.

Goto: Device Manager -> Other devices -> PCI Input Device

Present: the properties dialogue with a right click on "PCI Input Device".

The Events tab page will probably have an error:

Device ... was not migrated due to partial or ambiguous match.

On the Driver tab:

Select: Update the driver for this device.

Select: Browse for drivers on your computer.  (Not the search for best drivers).

Select: Search for drivers in this location:

     Browse to the directory containing Daniel K’s Support Pack having the file "wdma_emu.inf".

On the General tab the Device Status should say: "This device is working properly".

**Dismiss:**the properties dialogue "PCI Input Device" and return to Device Manager.

At this point, Device Manager will refresh automatically causing:

  1.  "Other Devices" category will disappear (unless you have more devices).

  2.  In the category "Sound, video and game controllers" a selection for "Creative Game Port" will appear.

Additional Tricks:

  1.  Run the Troubleshoot function in Settings -> System -> Sound

  2.  Restart the service "Windows Audio Endpoint Builder".

  3.  Save your notes then shutdown and cold start your machine.

  4.  Keep your eyes open and LOL. ****

i see many person face problem i found this article to solve this problem. How to Fix No Sound Issue After Windows 10 Update 2019 (1903)

https://www.guidingtech.com/no-sound-issue-windows-10-update/

you can also try these auto driver pack installer for updates any types of drive in few minutes

https://softmany.com/driverpack-solution-windows/

https://softmany.com/driver-booster-windows/

so I installed the driver and the console as Per Bryan Hu post.  sound is back.   and the software was working till a reboot and now it looks like it works, but nothing actually changes in the graphics equalizer.  the sound remains the same.  would it help for me to uninstall it, and then reinstall it using the run as administrator.?   I mean, it was working ok, till I rebooted and then it happened.  but the sound is still good.  I don't really need the graphic eq.  as every other player has one these days anyway.  so it would be no sweat to just remove it and call the sound restoration a resounding success.

Qualifying note: I do not work for Microsoft, Creative or Revo. I'm an over-glorified end-user with some programming experience and a BSIT. I worked as a mechanical designer / project manager / before retiring. I've dealt with PC's since the 286 days in the mid-eighties... I've done much trouble-shooting with usually acceptable results.

PaddyER, have you run the System File Checker?

https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker

based on your having sound, Windows likes your card, IMO. However, there are apparent issues with your sound apps... May be some leftovers in the registry getting in the way of a clean install of the apps. You mightfare better with an uninstall application like Revo uninstaller to get after the leftovers...

If you're happy just having sound, great! Easy. I kept running around the block until I got lucky (see my previous post).

Good luck!

Same problem no sound on my sound blaster ZS2 platinum Pro.

Thank YOU sooo much!!!