Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

193 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-12-13T20:06:00+00:00

    You could try to repeat the fix. Windows 10 is regularly updated which may affect the outcome. Check Windows 10 has the latest updates and you are using the latest Epson Drive. Did you also try running Epson scan as administrator? The problem does appear to be related to a graphics issue while running Epson scan.

    Kind regards

    Chris

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-12-12T22:04:46+00:00

    Again I spoke too soon. After applying this fix the scanner worked OK 3 or 4 times, then the problem came back again. Back to square one. Program freezes up when you try to use it.

    It's curious that it sometimes works in black and white using the Epson software (escndv.exe), and sometimes even in color and grayscale using other software, eg Windows Scan (Microsoft.WindowsScan_6.3.9654.17133_x64). But the whole setup is very flaky.

    Is there nothing we can do about this? Maybe collectively?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-12-12T15:33:45+00:00

    Thanks guys - Worked like a charm :-)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-11-08T00:12:05+00:00

    I just can't believe it!

    Yes, this really works (subject to trying again and verifying tomorrow).

    How is it possible that after six months of battle the mighty armies of Epson and Microsoft were unable or unwilling to give a simple answer to a simple problem?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-11-07T19:49:30+00:00

    Brilliant! Thanks!

    You'd think that Epson would have the enough resources to tell us this and save us all a heck of a lot of time!

    Was this answer helpful?

    0 comments