Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-09-26T20:55:24+00:00

    Yes it's very very disappointing.  We are all customers of both Epson & Microsoft yet they don't seem to care at all about the issues we are having.

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  2. Anonymous
    2018-09-25T20:08:53+00:00

    Has anyone tried the Common Updater for Epson Scan v1.0.0.0?

    Description :

    This file contains the Common Updater for Epson Scan v1.0.0.0. This file fixes an issue that causes the Epson Scan user interface to minimize and hang in some Windows 10 versions.

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V600-Photo/s/SPT_B11B198011

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  3. Anonymous
    2018-09-25T19:20:43+00:00

    He could try the 4.0.2.0 Epson Scan program but since it's broken for more recent scanners that won't help.  On the other hand my ancient Epson Perfection 4990 runs perfectly fine in Administrator mode using Epson Scan ver. 3.04A on a Windows 10, ver. 1803 PC.

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  4. Anonymous
    2018-09-25T17:52:17+00:00

    Before throwing rocks read the entire string. 

    I have read it, but I wasn't replying to the entire thread.  I obviously replied to an individual.

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  5. Anonymous
    2018-09-25T14:03:57+00:00

    Getting to end-September and still waiting for Microsoft and/or Epson to do something about this infuriating problem.

    Epson's response today was: "Okay, I am having a feeling something to do with the windows update has knocked some things around a little. We have in the past advised to contact windows to see if they can see what is stopping the product from operating correctly as the drivers and patch should resolve the issue."

    Using Photoshop Elements or Foxit doesn't seem to work, not with V100 scanner.

    Nor does Administrator mode. Nor does Windows 8 compatibility mode.

    Nor does reinstalling the drivers.

    Just one positive thing though: scanner and Epson software do usually work OK in B/W mode, though never in grayscale or color.

    It's so annoying.

    You have an XP-era scanner and have tried the available fixes. The latest driver was released five years before Windows 10.  With the Windows semi-annual feature updates, it was just a matter of time before one of them was no longer compatible with the old driver.  This is not a Microsoft problem--it's the responsibility of hardware manufacturers to maintain compatibility.   You might want to look into VueScan, which is not free, but it has resurrected many scanners that were abandonded by their manufacturers.

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