Windows 10 Cumulative Update KB4103721 Version 1803

Anonymous
2018-05-08T20:10:41+00:00

This update has some serious issues, specifically. Do NOT install this update after updating to Windows 10 version 1803. It will prevent your computer from booting up. I am stuck on the spinning circle for a long time. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!

UPDATE: I have a tutorial on how to fix that:

https://www.youtube.com/watch?v=7Qiy4yxYHXc

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T20:33:05+00:00

I discovered that if you installed a program from Iobit (like Driver Booster, for example) it creates a service called "LiveUpdate" with full name, as I remember, "LiveUpdateSvc".

Even if you remove the program the service will remain and this cause the KB4103721 update to fail to boot Windows after the update.

Uninstall all Iobit programs and remove the service from the administrator command prompt typing "sc delete LiveUpdateSvc" (check it is the correct service name) and then you will be updating Windows without any problem.

I experienced this issue on two computers and this has been the solution.

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  1. Anonymous
    2018-05-10T04:32:30+00:00

    Go into safe mode, it will uninstall it right away then reboot and it will be fine, but i would suggest you stop auto updates or it will keep on doing it, it did to me 3 times today and 3 times i had to go into safe mode to take it off!

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  2. Anonymous
    2018-05-10T04:25:19+00:00

    Yes, mine is doing the same, I had to go into safe mode for it to uninstall then and only then the computer will boot up, Iv had to disable furture updates until this is fixed. Once in safe mode it automatically uninstalls and everything is fine, thou I will add getting into safe mode on Windows 10 is a pain.

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  3. Anonymous
    2018-05-10T04:12:48+00:00

    For me this was the first time IObit  Advanced System Care 11 blocked an installation of an MS upgrade och patch.

    I will continue to use this SW but if I have problems with black screens on boot after installing in the future,  Advanced System Care 11 will be my first suspect.

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  4. Anonymous
    2018-05-10T03:24:53+00:00

    Yes, it's ok after i uninstalled ASC!

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