I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore.

Anonymous
2017-11-04T01:05:06+00:00

I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore. I receive the following error:

“The system image restore failed.

Error details: A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.

(0x80042302)”

This is a fresh Windows 10 v1709 installation. The repair disk was created using Backup and Restore. The image resides on an external USB hard drive which contains other images. I can restore any Windows 10 v1703 image using the repair disk. I cannot restore any Windows 10 v1709 image using the repair disk.

As a first test, I installed Windows 10 v1709 on a new HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I also used a different external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. It failed with the VSS error referenced above.

As a second test, I installed Windows 10 v1703 on the same HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I used the same external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. The restore was successful.

Unsuccessfully, I tried to restore an image using repair disks I created in Windows 10 v1703, v1607 and v1511.

I am aware System Image Backup (SIB) Solution is deprecated (not removed) in v1709. I searched online for other users with the same issue and came across the following post on TechNet forum.

https://social.technet.microsoft.com/Forums/windows/en-US/1f21b451-1431-414c-89e4-8010dfa5d239/win10-1709-system-image-restore-vss-error?forum=win10itprosetup

The culprit appears to be v1709. Something changed to prevent a successful restore.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-02-10T05:21:04+00:00

    Since I was getting the same problem on the windows insider preview 17025 I posted this problem also in the windows insider forum, I wanted to try the latest preview build, but I got this suggestion below from a windows insider user ( CrazyKats ) . Following his suggestion I could successfully run the restore on a new SSD and also on the original SSD after deleting all the existing partitions. The restore program reformatted and repartitioned the drive and restored the image that I had previously saved with 1709 Build 16299.214. 

    In my case I did not have a third party AV, just windows defender and I did not disable it.

    On DELL XPS8700 which is set in UEFI mode I disabled:

    1. Secure boot.
    2. Disabled Intel Virtualization in the advanced setting for the processor.
    3. In the windows control panel power options I disabled Fast Startup

    I checked Hyper-V feature in windows and it was not enabled.

    I used the Windows 1709 Installation media advanced options to restore a windows image that I previously saved with Build 16299.214.

    The restore completed without any error, I tried a few times with no problem.

    I then changed the Bios options back to the original .

    With secure boot enabled I tried to restore a few more times without problem.

    At this point I'm not sure what fixed the original error 0x80042302, but everything works fine now on my DELL XPS 8700 running in UEFI mode.

    Before these changes I was always getting 0x80042302 when format and repartition was checked.

    I found out later that the reason it worked had nothing to do with disabling these options, but the restore started working with images created after Feb 1st, 2018 with build 16299.214, which apparently fixed the image backup problem. Older images created with 16299.192 or earlier still fail to restore with error 0x80042302.


    CrazyKats replied on

    There is no iso for 17093 unless you make your own

    on another already updated PC.

    Three things to try:

    Turn off Secure Boot and Virtualization in BIOS,

    Turn off Fast Start in Power options

    and remove any 3rd party AV.

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  2. Anonymous
    2018-02-09T13:32:47+00:00

    Yep, No question MS broke it and is waiting to see how many folks complain, if that. Regardless, very unprofessional. Has me yearning for the XP days when an ASR backup could be restored.

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  3. Anonymous
    2018-02-09T13:10:49+00:00

    I tried a few more things,  the bug with the restore was definitely introduced with 1709. I reinstalled a 1703 on the same UEFI machine and  Windows Image Backup and Restore work fine also when I wipe out the existing partition and let the restore program reformat the disk or SSD.

    I'm surprised that Microsoft customers are so passive and do not protest louder, this is a screw-up that should be easy for Microsoft to fix. 

    I also tried to install Windows 10 Insider preview 17025  build 172020-1626 and it fails exactly the same way as 1709.

     You are correct, SIB stopped working in the 1709 version or least stopped working correctly. 

    I have two computers at home so for me to use a 3rd party backup is not a problem. As long as the backup restores the computer without any glitches.

    For Businesses it is a different story. They may have more than two computers to backup and restore. There are many Professional Backup programs made specifically for Businesses but they never give a price. You need to call to get a "Quote" which means it probably is going to be expensive.

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  4. Anonymous
    2018-02-09T04:35:31+00:00

    I tried a few more things,  the bug with the restore was definitely introduced with 1709. I reinstalled a 1703 on the same UEFI machine and  Windows Image Backup and Restore work fine also when I wipe out the existing partition and let the restore program reformat the disk or SSD.

    I'm surprised that Microsoft customers are so passive and do not protest louder, this is a screw-up that should be easy for Microsoft to fix. 

    I also tried to install Windows 10 Insider preview 17025  build 172020-1626 and it fails exactly the same way as 1709.

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  5. Anonymous
    2018-02-09T01:27:01+00:00

    I agree but MS is not going to fix SIB since it is considered to be obsolete.

    I just used EASEUS BACKUP HOME free version to restore my computer DISK/PARTITION back to the way it was when I created it on Feb. 2, 2018. It restored my Windows Drive as good as SIB. It was a little confusing and took a little longer but the results were very good. I checked all my old paid legacy programs and they all work as good as before and my Anti-Virus (which was the reason I restored the C:\ Drive) works as good as new. After this, I am going to delete all System Image Backup on my computer since I found out that the above mentioned software works as well at SIB. I also have Acronis as a backup or If I need to install my Image to a different drive. 

    I made a Easeus Windows PE Flash drive which I have connected in a hub all the time. When I boot up, Windows gives me a choice (within 5 seconds) to continue to default Windows or EASEUS Backup.  This program is probably best used for home computers and not businesses, in my opinion. Easeus, I believe, has a business version.

    I know that there are other products that may work, but they all have flaws.

    Personally I used Macrium and it worked for me.

    I had different problems with many other products I tried.

    This is not a place for advertising third party products, but rather have a basic functionality of windows working. Millions of people made backups with the windows image backup, just to find out that the restore does not work at the time they need it most.

    Also the third party products need a bootable media created which is customized for each different PC (based on winPE).

    With the windows install media I could do the restore to any machine I was dealing with.

    Microsoft developers need to fix this basic bug or they will look like complete morons and ruin the Microsoft market for windows.

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