PDF files will no longer open on Windows Phone - Can't Open on EDGE

Anonymous
2018-02-20T04:31:06+00:00

I've researched, cleared caches, and downloaded other PDF readers from the store to no luck ...

Since fixing a MAPS error with a Hard Reset, I've found that I can't open PDFs on my phone anymore. With Windows 10 on my Lumia 650 phone, the default/only way to see PDFs were (add still are) through EDGE. 

When I click the file, whether it's on- or off-line, it would appear to proceed and open how it use to but end up saying: 

Here is the converted link from an offline PDF file that accompanies the Message above (..the same prefix appears with online PDF files):

ms-appx-web:///assets/errorpages/ErrorPages.html?error=100000#file:///C:/Data/USERS/Public/Documents/EM_2018_schedule.pdf

When I email this and other PDFs to myself or click on PDFs online and open them on my PC, I'm able to see the file through EDGE without problems/error/issue.

Moved from: Microsoft Edge/ PDF, EPUB, and reading/ Windows 10

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-03-15T21:45:40+00:00

Check for updates!!!

patch tuesday build 15254.313  is available.

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

This build includes all the improvements from KB4088782.

Addresses issue in which PDFs cannot be rendered in Microsoft Edge on Windows 10 Phones.

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  1. Anonymous
    2018-02-21T21:43:47+00:00

    Hello Jaq,

    Thank you for letting us know. You may encounter issues when trying to access PDF files on Microsoft Edge after the latest update on Windows 10 Mobile. We are aware of the issue and our developers are working to resolved it. Rest assured that there will be an update in an upcoming release. In the meantime, we suggest that you download and install any available PDF reader apps from the Store. Make sure that you download or save the PDF file to your phone so you can open it on the PDF reader app.

    Let us know if you have any questions.

    I just tried installing 2 other PDF readers on my phone since Edge won't open them. When I open them, they both say to simply find the PDF I want to view, then open it, and I will automatically be able to choose to open them in one of the installed apps instead of Edge.

    Uh...no.

    Windows Phone does not offer you a choice of Apps to use to open a PDF...whether it's over the internet or is stored right on my phone. So it is not possible to open a PDF in some other app as you advise.

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  2. Anonymous
    2018-02-22T02:53:32+00:00

    Agree, this is a disaster not being able to open a pdf. Installing another reader app does not work. This doesn't allow me to work as so many emails have pdf attachments.

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  3. Anonymous
    2018-02-21T05:19:15+00:00

    I would like to add that

    • Adobe Reader opens files on the device without issues
    • i cannot get links to pdfs to open in Adobe
    • Edge starts showing the file but then shows an error page, i.e. The number of pages is shown properl for a short instant

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  4. Anonymous
    2018-02-21T04:54:32+00:00

    Same situation here. This is not just annoying, this is a true showstopper!

    Started after a nightly update

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