USB Dongle is broken - need replacement for Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard

You have to purchase an entirely new system.

Microsoft "pairs the dongle with the keyboard in the factory" (don't ask me what that means). In other words, the dongle that your cleaning crew trashed was the only one in the observable universe that can work with your keyboard. The logic of Microsoft's advice is that you should trash your keyboard too and go buy a new keyboard-dongle pair for ~$100.

PS. I will not be lazy to clearly answer this question every time.

What has prevented you from reading through the thread? The question has been answered multiple times.

I am beyond frustrated with the Microsoft support options available. I tried the virtual chat; no options were applicable. I called the help number, spoke to someone who said they would connect me to another agent. The phone went silent for 12 minutes. When I called back I was routed through a completely different system which gave me the option to hold for 10-12 minutes or provide a callback number. I entered the callback number and received a message stating I would receive a call back in 8 hours! This is really frustrating! **I would simply like to know how/where I can get a replacement dongle for my ergonomic keyboard and mouse.**Unfortunately the cleaning crew at my office removed it from my desk. Is there a simply solution for this replacement, or do I need to purchase an entirely new system?

I have same issue with this case. My Microsoft Sculpt Wireless Ergonomic Mouse and Keyboard can't be used anymore because the tiny USB gongle was broken. I puchased the set kit with appx US$100 in South Korea.

Here South Korean Service team also said it's impossible to get the new USB dongle. It's totally shocking feedback for me.

Microsoft customer service team manager, please solve this issue ASAP.

I'm looking forward to get the solution how I can get the new USB dongle for use them again.