TLS security settings aren’t set to the defaults

Anonymous
2017-10-30T20:54:47+00:00

Keep getting this error message when I go to sites that used to work to pay my bills.

Can’t connect securely to this page<br><br>This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner. <br><br> <br><br>Your TLS security settings aren’t set to the defaults, which could also be causing this error.<br><br><br>Try this:<br><br><ul><br><li><span style="color:#0066cc">Go back to the last page</span></li></ul>
Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-02-23T16:16:25+00:00

    I had same problem but it's solved.

    Setting> Internet Options> Advanced> Security> Use TLS 1.2 (it was marked at 1.0)       

    Hope this work for you.

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  2. Anonymous
    2018-05-08T13:24:08+00:00
    1. Click in the Cortana search bar next to the Win 10 Start button
    2. Type internet options
    3. Select internet options (control panel) from the list
    4. Click on the advanced tab
    5. Scroll down to the security section
    6. Make sure the following are all clicked:

    Use SSL 3.0

    Use TLS 1.0

    Use TLS 1.1

    Use TLS 1.2

    1. Click apply
    2. Refresh the page that was giving the error and it should now connect.

    Hope this helps, it was a 30 second fix after hours of pounding my head against the error with the Support site suggestions.

    Moderator's note: SSL 3.0 is not secure and has been deprecated for a number of years. No website nowadays should insist on it instead of the more secure TLS options, and users should not be advised to have it selected in the advanced Internet options

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  3. Anonymous
    2018-01-18T07:45:59+00:00

    how do you set edge back to the default setting TLS

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  4. Anonymous
    2018-03-23T21:15:48+00:00

    Go back to page 2 of this thread about 1/2 way down, a few posts after Adam Levine's rant, a pic is posted showing that you go to Internet properties and go to the "advanced" tab. Make sure that TLS 1.1 and TLS 1.2 are checked.  Worked for me for most pages still having problems with some but sometimes  using IE or Chrome browsers instead of Edge has helped.  Good luck!

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  5. Anonymous
    2017-10-30T23:40:47+00:00

    Hi Tyler,

    Damages within the back end or programming of the website you are trying to access could be a possible reason why you are experiencing an issue with launching it. For us to provide better assistance, we would need you to answer the following questions:

    • Which version, build and edition of Windows is installed on your device?
    • Are you experiencing the same issue even when you are using other web browsers?
    • Have you tried to use other devices and check if the same issue persists?
    • Have you tried to contact the support department of the website you're trying to access?

    We are looking forward to your response.

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