Windows 10 Mail Attachments - Download Failed

Anonymous
2015-11-11T05:32:31+00:00

I am synching my outlook.com email across my desktop, tablet and windows phone. Over the past 3 weeks, the Windows 10 Mail app on each device shows the majority of (but not all) attachments as "Download Failed".

The attachments failing include, jpeg, pdf, docx, xlsx etc.

I am able to download the attachments manually from outlook.com.

It is not antivirus or firewall related, as I am running different options on the different devices.

Are others experiencing this issue and are there any known solutions.

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-11-23T02:57:21+00:00

    I would like to know if Lynn has the same office365 account. Because I am not sure if everybody as the similar issue like you. Yours is perhaps relate to office365 but some people have no office365 account. But I am sure the issue is about the POP and SMTP servers configuration for most of people.

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  2. Anonymous
    2015-11-22T16:00:43+00:00

    HI Lynn,

    If you want to delete the main windows mail account here the steps:

    1. In the main account create a new local user account and give to him administrator power
    2. Log off from the main account
    3. Log in with the new local admin account
    4. Then now you can delete the main windows mail account.
    5. Log off from the new local user account
    6. Log in with the main account
    7. then recreate the windows mail account

    GoodLuck

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  3. Anonymous
    2015-11-22T15:42:57+00:00

    Same problem encountered here as well.

    The attachments can be downloaded directly via browser access but Windows 10 Mail app it fails.

    I updated Windows 10 to the latest greatest and restarted as well.

    I have an email attachment from Oct 18th which I can download via this app.

    Seems the problem has arisen after 10/18.

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  4. Anonymous
    2015-11-21T05:09:04+00:00

    Seems to be a common issue - used to work for me and stopped a little while ago.  Only have the main outlook account in windows 10 mail and can't download any attachments.  Works when I open my account via the a web browser.

    Ran the troubleshooter - no problems

    Can't delete account as it is the main one

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  5. Anonymous
    2015-11-19T21:08:03+00:00

    Hi,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 

    I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue. 

    In order to assist you better, I would like to know the following queries:

    Are you able to download attachments through web browser?

    Does the issue occur only with outlook.com mails?

    Meanwhile I suggest you to run the app troubleshooter and check if it helps**.**

    **http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps**

    Hope this helps. Please respond if you have any further related query.

    Thank you.

    I am having the same problem.

    I can still open attachments from emails that are two months old.

    But anything newer than October 30ish, I cannot open.  They all fail.

    I can open ALL attachments if I go to outlook.com via a web browser.

    I can open ALL attachments from a second outlook.com email address in Windows 10.

    I ran the troubleshooter and it did not find anything.

    I cannot delete this email account as it is the main one.

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