KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

369 answers

Sort by: Most helpful
  1. Anonymous
    2015-04-20T20:11:19+00:00

    Brilliant idea - Me too

    Just installed Chrome and it has auto loaded all my Favourites and Fav Bar.

    It also seems to load quicker.

    Just about to uninstall IE11

    SOLVED

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-04-20T19:43:27+00:00

    Solved.... Hid failing update.  Installed Google Chrome ...

    ... on Ubuntu! :D

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-04-20T19:32:36+00:00

    Went into the \Windows\SoftwareDistribution\Downloaded directory and cleared out the contents in the folder.  Rebooted PC and checked for updates again.  Still getting the error.

    Solved.... Hid failing update.  Installed Google Chrome

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-04-20T19:08:09+00:00

    hi all

     I have just been on to level 2 support and they just remotely went on to my CPU to solve the problem we are all having with this update kb3038314 x 64 x86 level to support just went onto my CPU and updated it remotely and hid the update in windows update he said keep it like that and that update wont be offered again so if that helps anyone get on to level 1 support report the problem and then they will refer you to level 2 support and they will fix the problem hope this helps  those annoyed people kind regards Dave.

    Really, hide the update?    That is not a solution! 

    I agree.  That's a temporary bandaid at best.

    With 16 pages of people reporting problems, hopefully MS is working on this.

    I just recently had to restore my PC.  I'm running Windows 7 Home Prem 64-bit SP1 and I've got IE 11 installed and McAfee.  Everything was fine and then this Windows update comes out and it won't install.  I'm seeing the same error.  MS Fixit tool isn't any help and I can't find any info on this except a ton of other users experiencing the same issue.  FIX IT MICROSOFT!  Hiding the update is a temporary measure only, not a solution.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2015-04-20T17:24:11+00:00

    Ditto here too.... fresh load Windows 7 64b Enterprise

    Was this answer helpful?

    0 comments No comments