I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

Actually as the retailer they would report the issue to Dell and then Dell would be responsible. The Microsoft Store might have once given a refund for return however I do not know the timeline they work in for such units (we also have no contact or connection to the store). If you want to have the unit fixed (if possible) you will absolutely need to work with the OEM Maker which for your unit is Dell. Microsoft knows of the issue which is all an MVP can do. Now it is up to Microsoft, Dell, Lenovo, or any other OEM device maker of those touchpads to come up with a solution. So if you want a resolution to the issue then you absolutely need to work with the OEM Maker which again is Dell. Very sorry however no one here can offer any real help as we don't have a hand in making the device or writing the drivers. Dell does. MVP's are volunteers who are offering free support. If I had the issue I would be at Dell and not here. Of course you could always take your case to higher level Microsoft Support which will at present send you back to Dell. Microsoft MVP - Overview https://mvp.microsoft.com/en-US/Overview Rob - SpiritX

That's not how anything in life works. If you buy a car from Ford and it has a problem with some internal component, Ford is still the company you have to deal with -- even if the problem is because of one of their suppliers. If you buy something from Dell and it has a problem, you have to go to Dell to fix it, even if the problem is because of one of their suppliers. Whatever company you paid is the company responsible for fixing it. You paid Dell, they have to support you.

I have just bought a Lenovo X1 Yoga and am having the same experiences as the posts here. Lenovo are a good solid make and Synaptics make the touchpad. Synaptics helped develop the Precision Touchpad so I would expect this to be the best possible example. I think Microsoft have gone back in performance. With the level of standardisation the Precision Touchpad will bring it should be an easy job to get it right. 1 The touchpad is not sensitive. I need to move my finger a few mm before the pointer moves. This makes the touchpad hard to use for accurate work like photo editing and it also makes regular use messy. 2 The touchpad gets confused between two finger scroll and zoom making browsing and scrolling difficult. 3 The scrolling for text files is handled differently to web pages. Text file scrolling is handled by the old mouse settings of 1 to many lines at one time which is clunky. It is also very slow. I write software so scrolling through a large source file is slow hard work of multiple swipes to move a few lines. Non Precision Touchpads scroll freely and smoothly. 4 There is a delay in the touchpad responding. 5 The movement of the mouse is not consistent. Sometimes the scrolling works free and easily and others it is like pushing through treacle. 6 The touchpad jumps to the top of the screen at random times. I tried installing the previous (non Precision Touchpad)drivers from the previous X1 model and many of these issues were fixed but it still was not perfect. So I think it is not a hardware issue it is a Microsoft issue. I got my X1 Yoga replaced and the replacement was no better so that is going back for a refund.

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2017-09-09T23:47:57+00:00

Actually as the retailer they would report the issue to Dell and then Dell would be responsible. The Microsoft Store might have once given a refund for return however I do not know the timeline they work in for such units (we also have no contact or connection to the store). If you want to have the unit fixed (if possible) you will absolutely need to work with the OEM Maker which for your unit is Dell.

Microsoft knows of the issue which is all an MVP can do. Now it is up to Microsoft, Dell, Lenovo, or any other OEM device maker of those touchpads to come up with a solution. So if you want a resolution to the issue then you absolutely need to work with the OEM Maker which again is Dell.

Very sorry however no one here can offer any real help as we don't have a hand in making the device or writing the drivers. Dell does.

MVP's are volunteers who are offering free support. If I had the issue I would be at Dell and not here. Of course you could always take your case to higher level Microsoft Support which will at present send you back to Dell.

Microsoft MVP - Overview

https://mvp.microsoft.com/en-US/Overview

Rob - SpiritX
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2017-09-09T19:24:54+00:00

That's not how anything in life works. If you buy a car from Ford and it has a problem with some internal component, Ford is still the company you have to deal with -- even if the problem is because of one of their suppliers.

If you buy something from Dell and it has a problem, you have to go to Dell to fix it, even if the problem is because of one of their suppliers.

Whatever company you paid is the company responsible for fixing it. You paid Dell, they have to support you.
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Anonymous

2017-09-09T12:57:52+00:00

I have just bought a Lenovo X1 Yoga and am having the same experiences as the posts here. Lenovo are a good solid make and Synaptics make the touchpad. Synaptics helped develop the Precision Touchpad so I would expect this to be the best possible example. I think Microsoft have gone back in performance. With the level of standardisation the Precision Touchpad will bring it should be an easy job to get it right.

1 The touchpad is not sensitive. I need to move my finger a few mm before the pointer moves. This makes the touchpad hard to use for accurate work like photo editing and it also makes regular use messy.

2 The touchpad gets confused between two finger scroll and zoom making browsing and scrolling difficult.

3 The scrolling for text files is handled differently to web pages. Text file scrolling is handled by the old mouse settings of 1 to many lines at one time which is clunky. It is also very slow. I write software so scrolling through a large source file is slow hard work of multiple swipes to move a few lines. Non Precision Touchpads scroll freely and smoothly.

4 There is a delay in the touchpad responding.

5 The movement of the mouse is not consistent. Sometimes the scrolling works free and easily and others it is like pushing through treacle.

6 The touchpad jumps to the top of the screen at random times.

I tried installing the previous (non Precision Touchpad)drivers from the previous X1 model and many of these issues were fixed but it still was not perfect. So I think it is not a hardware issue it is a Microsoft issue.

I got my X1 Yoga replaced and the replacement was no better so that is going back for a refund.
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