I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

I believe we have some good news. Windows 10, November Update (1115?) build version 10.0.10586 which came out just yesterday (Nov 12) was just installed on my machine... Much improved! Not perfect, but the initial movement delay is down to 1-2mm of finger movement instead of 5-10mm. I checked the Device Manager and the I2C HID Device is still a driver from 2006 (no change), but it does have the new version number applied (10586). Same with the HID-compliant touchpad. I can no longer move my finger in little circles and stare at the non-moving cursor fixed on the screen (and not moving with my finger). I still get a small initial delay, but the improvement seems to have been enough to overcome the pain threshold I was experiencing with the old behavior. I believe it is possible for me to not notice the delay anymore with this build of Windows. Awesome. If anyone here experiences the same, please post. Also, if you see no improvement with this build of Windows, I suppose you could post that as well. PS: Last Saturday I tested all of the Surface Book and Surface Pro 4 devices on display in the local Best Buy. I'll probably do that for the next three years :-) Just to make sure I am not going nuts.

If you have the problem on Microsoft's hardware please open a support case at http://support.microsoft.com -- you can open it by chat or phone, either way please post back the ticket number if you please.

I agree with you that it likely won't, but Dell has to do their required diligence. If they conclude that it's a defect with the software that they licensed to use (from Microsoft), then they will open a case with Microsoft and get a dedicated engineer to research, fix it, and deploy it to Dell users (and maybe others). But it all requires a hard case to use as an example, so thank you for opening a ticket so this can get moving.

The point about whether the OEMs are responsible are therefore irrelevant here. What we want to hear that is at least something like "The devs in our company are aware of the problem and will work on improving things in the future", or that "They will work with the OEMs to improve user experience." They certainly will do that -- once someone opens a support case (open a ticket) and an engineer is assigned to solve the problem. I don't know if any of the previous people in this conversation have tickets open, but that's the first step, regardless of who built the computer. Get a ticket open, and we'll get an engineer assigned to it. Just note that opening the ticket requires contacting your OEM.

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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63 answers

Anonymous

2015-11-13T22:18:44+00:00

I believe we have some good news.

Windows 10, November Update (1115?) build version 10.0.10586 which came out just yesterday (Nov 12) was just installed on my machine...

Much improved! Not perfect, but the initial movement delay is down to 1-2mm of finger movement instead of 5-10mm.

I checked the Device Manager and the I2C HID Device is still a driver from 2006 (no change), but it does have the new version number applied (10586). Same with the HID-compliant touchpad.

I can no longer move my finger in little circles and stare at the non-moving cursor fixed on the screen (and not moving with my finger). I still get a small initial delay, but the improvement seems to have been enough to overcome the pain threshold I was experiencing with the old behavior. I believe it is possible for me to not notice the delay anymore with this build of Windows.

Awesome.

If anyone here experiences the same, please post. Also, if you see no improvement with this build of Windows, I suppose you could post that as well.

PS: Last Saturday I tested all of the Surface Book and Surface Pro 4 devices on display in the local Best Buy. I'll probably do that for the next three years :-) Just to make sure I am not going nuts.
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2015-11-04T06:12:30+00:00

If you have the problem on Microsoft's hardware please open a support case at http://support.microsoft.com -- you can open it by chat or phone, either way please post back the ticket number if you please.
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2015-11-03T16:53:25+00:00

I agree with you that it likely won't, but Dell has to do their required diligence. If they conclude that it's a defect with the software that they licensed to use (from Microsoft), then they will open a case with Microsoft and get a dedicated engineer to research, fix it, and deploy it to Dell users (and maybe others). But it all requires a hard case to use as an example, so thank you for opening a ticket so this can get moving.
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2015-11-03T06:43:02+00:00

The point about whether the OEMs are responsible are therefore irrelevant here. What we want to hear that is at least something like "The devs in our company are aware of the problem and will work on improving things in the future", or that "They will work with the OEMs to improve user experience."

They certainly will do that -- once someone opens a support case (open a ticket) and an engineer is assigned to solve the problem. I don't know if any of the previous people in this conversation have tickets open, but that's the first step, regardless of who built the computer. Get a ticket open, and we'll get an engineer assigned to it. Just note that opening the ticket requires contacting your OEM.
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