I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad. There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes. There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use. The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target. If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue. There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least. If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them. Thanks!

When the updated Dell XPS-13 comes out next week, I suspect it will utilize an OEM driver because Dell is well-aware of Microsoft's FAILING in this area. It doesn't matter which driver used: if a Dell device has the issue, you have to talk to Dell. Even if it was the MS Driver, it's Dell's device. If they shipped it with a bug, even Microsoft's bug, you have to talk to them. They integrated it and chose to use that driver, and they are responsible for everything, even the core OS they use. That's their commitment. If they also believe the fault lies with Microsoft, they will work with Microsoft to open their own support case. On the other hand, if you own a device manufactured by Microsoft (like a Surface) and have this issue, then you should open a support case with Microsoft ( http://support.microsoft.com ). I understand the frustration and I'm not trying to be malicious, that's just how it works. The OEM is exclusively responsible for what they sold, including all software they included with it, from the OS to the pre-installed apps.

Hi, This thread is about a touchpad on a Dell computer, not a Surface. If you have a problem with a Surface please post in the Surface Forums. Rob - SpiritX

Hi, OEM's are 100% responsible for everything on the computer including Windows. They sign contracts stating that fact so users will not get caught between the OEM's and Microsoft or other providers. Sorry you are having the issue however you absolutely need to be working with Dell. Rob - SpiritX

HI, You need to be working with your OEM System maker' support. They built the hardware and implemented the design into their product. As OEMt they are 100&% responsible for he property operation of their hardware, their supplied drivers, and Windows. So regardless of the cause of the issue is their to resolve. Rob - SpiritX

Microsoft Precision Touchpad, not very precise

Anonymous

I recently purchased a laptop from Microsoft (2015 Dell XPS 13") that uses the Microsoft Precision Touchpad.

There are a few issues I'm having with this touchpad that I've never noticed with other laptops and I'm wondering if anyone else is experiencing these or if there are any fixes.

There is a noticeable delay when trying to make slow light movements. My finger can move several millimeters before the cursor responds. It may not sound like much, but if you're trying to make subtle movements in photoshop, or select a specific character anywhere it's very noticeable and difficult to use.
The majority of the time when I lift my finger the cursor will jump several pixels, often moving away from the object I'm trying to target.
If you use any browser besides IE, two finger scrolling is very choppy and has a similar delay that's experienced in the first issue.

There are a few other minor annoyances, like poor palm detection and using two hands (one to move the cursor and one to click with) but the issues above are the biggest annoyances, ordered by most annoying to least.

If anyone has any ways to fix these issues or install different drivers, I'd love to hear about them.

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

63 answers

@CmdrKeene 90,631 Reputation points Volunteer Moderator

2015-10-25T01:47:42+00:00

When the updated Dell XPS-13 comes out next week, I suspect it will utilize an OEM driver because Dell is well-aware of Microsoft's FAILING in this area.

It doesn't matter which driver used: if a Dell device has the issue, you have to talk to Dell. Even if it was the MS Driver, it's Dell's device. If they shipped it with a bug, even Microsoft's bug, you have to talk to them. They integrated it and chose to use that driver, and they are responsible for everything, even the core OS they use. That's their commitment. If they also believe the fault lies with Microsoft, they will work with Microsoft to open their own support case.

On the other hand, if you own a device manufactured by Microsoft (like a Surface) and have this issue, then you should open a support case with Microsoft (http://support.microsoft.com).

I understand the frustration and I'm not trying to be malicious, that's just how it works. The OEM is exclusively responsible for what they sold, including all software they included with it, from the OS to the pre-installed apps.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-24T21:56:27+00:00

Hi,

This thread is about a touchpad on a Dell computer, not a Surface.

If you have a problem with a Surface please post in the Surface Forums.

Rob - SpiritX
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-24T16:48:04+00:00

Hi,

OEM's are 100% responsible for everything on the computer including Windows.

They sign contracts stating that fact so users will not get caught between the

OEM's and Microsoft or other providers.

Sorry you are having the issue however you absolutely need to be working with

Dell.

Rob - SpiritX
Was this answer helpful?

0 comments No comments
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2015-08-12T16:52:07+00:00

HI,

You need to be working with your OEM System maker' support. They built the

hardware and implemented the design into their product. As OEMt they are

100&% responsible for he property operation of their hardware, their supplied

drivers, and Windows. So regardless of the cause of the issue is their to resolve.

Rob - SpiritX
Was this answer helpful?

0 comments No comments