KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center

Anonymous

I am running Windows 8.1 Pro with Media Center. It is a 64-bit edition.

I downloaded the Windows 8.1 Update from MSDN. Installed it on two machines with no problems.

Update is a series of 6 updates packed in a single zip file. Unzipped the files. Went to install the first recommended update (KB2919442). Dialog box indicated it was already installed.

Went to install the second update (KB2919355). It ran through the dialogs and said installation completed. It indicated that a reboot was necessary. Rebooted. It began to install the update after the reboot. Got about 60% of the way through, then said it couldn't complete. Error message 800F0092.

Had successfully installed on two other machines, one a VM and one a Samsung tablet. Only difference is this computer is 1) Media Center, and 2) was running WebRoot antimalware agent.

Uninstalled WebRoot.

Retried the install. Got about 98% through the dialog (green progress bar almost at 100%), went it stopped and the dialog said Update Failed.

Error message in the update history is now 80073712.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hello all,

We wanted to take a moment to thank you for coming to the Microsoft Community to get the answers you need tosuccessfully install the Windows 8.1 Update.

We have published guidance for troubleshooting some known problems at*Install the latest Windows 8.1 Update*.

In order to give your questions the attention they deserve, we are opening new threads that will focus on solving each error individually:

If you are receiving the error ‘We couldn’t complete the updates, Undoing changes. Don’t turn off your computer’ please post to this thread foundhere

If you are receiving Error 0x800F0922 when installing KB 2919355 please posthere

If you are receiving Error 0x800F0923 when installing KB 2919355 please posthere

If you are receiving Error 0x80070003 when installing KB 2919355 please posthere

If you are receiving Error 0x80070005 when installing KB 2919355 please posthere

If you are receiving Error 0x80070490 when installing KB 2919355 please posthere

If you are receiving Error 0x80073712 when installing KB 2919355 please posthere

If you are having an issue not mentioned above, please*start a new thread*so that we can investigate your issue.

In order to keep these threads productive and prevent fellow customer’s questions from being lost we ask that you please keep any posts made to these threads on topic and constructive.

We are going to go ahead and lock this thread to prevent questions being posted in the wrong area and not getting the attention they deserve.

Thank you for your understanding

0 comments

Answer accepted by question author

Anonymous

Please note that's 64bit only

To make that work on 32bit do:

Also note AMD does not mean this only works on AMD chipsets. AMD invented the 64bit platform, so even if you are running 64bit intel, that amd64 notation is still valid.

sfc /scannow

DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /remove-dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

DISM /online /cleanup-image /startcomponentcleanup /resetbase

cleanmgr.exe

@echo off

Echo Cleanup complete

pause

0 comments

1,164 additional answers

Anonymous

2014-04-21T23:43:08+00:00

Help. I am unable to create the System Tools folder. The system allows me to create a folder called 'New Folder' in the desired location. But upon renaming to 'System Tools' it is immediately deleted. It just goes away. Any ideas?

I noticed the same thing. Using Windows Explorer, under C:\ProgramData\Microsoft\Windows\Start Menu\Programs there is a "Windows System" folder, not a "System Tools" folder. If I try to create a new folder and rename it to "System Tools" it disappears. I even moved the "Windows System" folder to another drive, renamed it to "System Tools" and restored it to the Programs folder. It restores, but just gets renamed to "Windows System". Apparently, using Windows Explorer, the folder name is shown as "Windows System", but using the command prompt at C:\ProgramData\Microsoft\Windows\Start Menu\Programs it does show as "System Tools". I can't explain why, but I've seem several users reporting the same scenario so I assume that it's probably normal.
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-21T23:39:36+00:00

Help. I am unable to create the System Tools folder. The system allows me to create a folder called 'New Folder' in the desired location. But upon renaming to 'System Tools' it is immediately deleted. It just goes away. Any ideas?

This happened to me too -- it wouldn't show up even if I set hidden files and system files as visible. Try using a command prompt to see if it exists: type cmd into the Start screen, right-click "Command Prompt", and click "Run as administrator", then type (or paste):

cd %SystemDrive%\ProgramData\Microsoft\Windows\Start Menu\Programs

Then check to see if "System Tools" is listed there -- in my case it was, even though it didn't show up in explorer. If the folder isn't listed, type:

mkdir "System Tools"

Hope this helps.
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-21T22:28:17+00:00
Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)

Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs

Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Reboot PC

Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)

Select and run “Cleanup system files” by using the Disk Cleanup for Windowsutility (cleanmgr.exe)

Reboot PC

Temporarily disable anti-virus software while executing the following step

Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018
Help. I am unable to create the System Tools folder. The system allows me to create a folder called 'New Folder' in the desired location. But upon renaming to 'System Tools' it is immediately deleted. It just goes away. Any ideas?
Was this answer helpful?

0 comments No comments