Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-06T17:15:29+00:00

    But did the MS tech get the same PurgeCaches error, or has that manifested itself since then?

    If he got it as well, I don't see what you have to gain by reverting to the Registry version which applied back then.

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  2. Anonymous
    2014-06-06T17:04:39+00:00

    Yes it was after I installed the update which messed the store up and they tried to fix it and used what other people had posted on the web about permissions to try to do so.  He made the backup after he'd tried the usual WSReset and scannow etc.  They didn't charge me as I kicked up a fuss about it, it was supposedly left open for them to come back to me when they'd found a fix but they never did.

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  3. Anonymous
    2014-06-06T16:20:19+00:00

    nadia,

    I can't really say. The backup was made on April 9 which is one day later than when the 8.1 Update was released.

    Can you recall whether you had installed KB2919355 already prior to the registry backup being made?

    Also, did you pay for support because if you did, Microsoft should at least refund any fees you incurred since they were unable to fix the problem.

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  4. Anonymous
    2014-06-06T16:08:16+00:00

    Before I do this, I found the registry backup that Microsoft Tech made before he messed about with it.  I've pasted it below, was thinking to restore this to the registry instead as my current one seems to have become a bit of a mess with things duplicated etc.  What do you think?

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  5. Anonymous
    2014-06-05T20:10:48+00:00

    nadia,

    I think we have to figure out how you can take ownership of a file because we didn't resolve that problem earlier and it might provide the key to solving this equation. So try and do it according to this article: http://www.thewindowsclub.com/take-ownership-windows-8

    If that doesn't work, there's another one which is a bit more advanced but is illustrated step-by-step using different options to achieve the same goal: http://www.eightforums.com/tutorials/2808-take-ownership-file-folder-drive-registry-key-windows-8-a.html

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