Remote desktop connection. An internal error has occurred.

Anonymous
2014-02-25T17:53:26+00:00

Hello,

The error occurs on a Windows 7 Home computer.

I connect successfully through a Sonic Wall VPN client.

I can ping the IP address of the remote computer.

I run remote desktop (using IP address of the remote computer) and get error:

"Remote desktop connection.  An internal error has occurred."

It used to work flawlessly and all of a sudden quit working.

Please advise.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2016-07-28T19:05:56+00:00

To resolve this issue, I performed the following actions:

Open RDP

Enter the IP address of the remote computer

Click Show Options

Click Experience

Uncheck Reconnect if the connection is dropped

Click Connect

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Anonymous
2014-02-27T12:26:19+00:00

Please close the case.

I fixed it.

It was a VPN configuration problem on the Sonic Wall.

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48 additional answers

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  1. Anonymous
    2014-05-17T17:05:44+00:00

    I'm having a similar issue. What was the resolution?

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    10+ people found this answer helpful.
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  2. Anonymous
    2014-08-20T05:12:20+00:00

    I don't have a client tab.  :-(

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    8 people found this answer helpful.
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  3. Anonymous
    2014-02-26T07:43:45+00:00

    Hello Kenneth,

    Thank you for posting your question in Microsoft Community. We are glad to help you.

    Were any significant changes made to your computer prior to this issue?

    I would suggest you to follow the steps provided in the articles below and update us on the status of the issue.

    Connect to another computer using Remote Desktop Connection

    http://windows.microsoft.com/en-us/windows/connect-using-remote-desktop-connection#connect-using-remote-desktop-connection=windows-7

    Remote Desktop Connection: frequently asked questions

    http://windows.microsoft.com/en-us/windows/remote-desktop-connection-faq#1TC=windows-7

    For further information, you may refer to the following article.

    Troubleshooting General Remote Desktop Error Messages

    http://technet.microsoft.com/en-us/library/cc780927(v=WS.10).aspx

    Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

    Thank you.

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