Remote desktop connection. An internal error has occurred.

Anonymous
2014-02-25T17:53:26+00:00

Hello,

The error occurs on a Windows 7 Home computer.

I connect successfully through a Sonic Wall VPN client.

I can ping the IP address of the remote computer.

I run remote desktop (using IP address of the remote computer) and get error:

"Remote desktop connection.  An internal error has occurred."

It used to work flawlessly and all of a sudden quit working.

Please advise.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2016-07-28T19:05:56+00:00

To resolve this issue, I performed the following actions:

Open RDP

Enter the IP address of the remote computer

Click Show Options

Click Experience

Uncheck Reconnect if the connection is dropped

Click Connect

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Anonymous
2014-02-27T12:26:19+00:00

Please close the case.

I fixed it.

It was a VPN configuration problem on the Sonic Wall.

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48 additional answers

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  1. Anonymous
    2015-09-07T22:56:02+00:00

    I could remote from my laptop but not my desktop.  I tried the change to DHCP lease and then I couldn't remote in.  I will have to drive to the office to reset it back.

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  2. Anonymous
    2015-08-23T18:52:25+00:00

    I was able to connect from my other computers but not my new Windows 10 installation.  I tried setting to DHCP lease and now none of my computers can establish a VPN connection.

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  3. Anonymous
    2014-08-26T12:26:15+00:00

    Hello,

    Thank you for the response.

    I would suggest you to try using suggestions in this article and check.

    Refer:

    Update for RemoteApp and Desktop Connections feature is available for Windows

    http://support.microsoft.com/kb/2830477

    Also see:

    Remote Desktop Connection: frequently asked questions

    http://windows.microsoft.com/en-gb/windows/remote-desktop-connection-faq#1TC=windows-8

    I hope this information helps.

    Thank you

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