KB2862330 fails to install

Hiding it is not the answer.  Hiding means you leave a system vulnerable to blended attacks.  Gang, please I cannot stress this enough, an ignored patch is one that will bite you in the long run.

Hello Susan

Very long blog. Did anyone tried the following, which helped me with similar problem at Windows-XP boxes?

*** We solved the problem on a relatively easy way and are prepaired for coming up at other Systems:

Unplug all USB devices, especialliy the USB KB + mouse. Use PS/2-types instead !

If not possible, start the machine without all of them and access it remotely by RDP, VNC, TeamViewer, etc. In all my cases on Windows-XP, the systems came up normally.

So you can handle it cause you have keyboard + mouse working!

At Windows-XP:

When system is up be happy, but don't try plugin USB-KB or mouse yet or you will get a crash/BSOD immediately!! Just uninstall the KB7862330. Ignore warnings. Reboot and then use your USB-Devices as before.

After that the patch will be offered again in the update list! Perhaps you may hide/exclude it in update.

Correction (on important hint from Susan Bradley): If you hide the patch, o nly do so temporarily. Continously watch for upcoming patches/fixes from Microsoft for this problem!

If you are careful save the sys-volume before uninstalling or do something else.

Additional info from my  tests and experiances (with Windows-XP):

• We got bluescreen after MS-update KB2862330 and reboot.
• Realized, that it has to do with USB (Microsoft Bulletin).
• Unplugged USB-mouse/keyboard (+ other USB devs) - and start it (accidentally):  system comes up normally - surprise !!!
• Shutdown, plugged in PS/2 keyborad/mouse
• Start the machine - comes up normally again

-> plug in a USB-Mouse -> immediately crash -> BSOD !x!

-> Restart again without USB-device - comes up normally - fine

-> Plugin an USB-disk -> got it, works normally

-> An USB-printer (Brother MFC 9970CDW) was plugged in on a port behind. was overseen.

-> No Problem with it, why ? Check printing - works normally

-> Seems that not all types of USB-devices produce a crash/BSOD. But always in any case: the USB keybord and mouse !!!

Until now I didn't recognize any impact with the other MS-Patche-Packs from the October-Patchday. All of them I left installed on the affected/repaired systems without problems - til now, of course.

--- To all IT-colleagues in trouble I wish you very good luck --- (I also have had 2 bad strong days )

(and sorry for my english, I'm not very experienced in conversation and writing)

P.S.:

Would be intersting to me, if the trick with ps/2-KB+Mouse (or remote control) also could be helpful at Windows-7-Systems. I have a few, but they're not on  automatic update and therfore no experiance w. KB2862330.

Hi Susan

It can't be just a tool to check files - it's over 400MB!

I'm really sorry but I can't go any further with this, because it's my work laptop and I am in the middle of delivering several projects.  It's my own business and I simply can't afford the time right now.  Losing half a day to this last week has already forced me to push a delivery date back a day, so I'm already starting this week behind...

If it were any other computer I promise I would just stick it in a box and ship it to you, but not this one.

Sorry.

IT IS needed.  I still need someone stuck on the 33% to help me help us all by allowing me to open up a support case.

If it wasn't needed, it wouldn't be offered to you.

Again, email me at susan-at-msmvps.com (change the -at- to @ and I can get a support case set up so that we can get help on that system and get it installed.