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Update KB2862330 repeatedly fails to install on Windows 7.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
EJM888, the OP of this thread, wrote:
This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)
Excellent! Thanks for your follow-up.
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I'm not sure what you mean by access is denied?
Send an email to susan-at-msmvps.com (change the -at- to an @
Susan @ msmvps.com (remove the spaces)
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What mouse and keyboard do you have?
The mouse is a Microsoft Wireless 3500 and the keyboard is a Unicomp bent spring keyboard, like the original IBM Model M. Both are connected vis USB 2.0 ports to the rear panel of an Asus motherboard.
Hi Susan
I don't know how to get around the 'Access is denied' messages, so I wasn't able to send you my logs by email, but I can do steps e & f:
e. Yes, my machine has KB2533552 installed, 11/05/2011
f. My machine was installing updates (about 43 or so) in the morning, which took longer than I expected and I had to leave for work. I stopped the updates (by clicking 'stop' after 19 had installed successfully, which included KB2862330. Then I shut down the laptop instead of restarting it, and went to work.)
At work the machine booted up, and if I remember correctly that was when it got to 32%, stopped for a while, and the next thing I remember seeing was a Blue Screen, which I photographed in case it had clues. It said "IRQL_NOT_LESS_OR_EQUAL", and the next bit started "STOP: 0x0000000A...".
Then it rebooted, and I got "Failure configuring Windows updates Reverting changes."
I'm afraid I don't remember the exact sequence of events really, but I found that if I booted into Safe Mode twice (the first time would always fail) I could do a Restore back to before the updates. Then (stupidly?) I started trying to work out what it was.
I halved the number of updates, and tried again. Strangely, the next time my laptop hung at the BIOS startup screen, and I was only able to get it going by pressing F12 (it's a Dell Latitude) and selecting a boot drive. The Bluetooth light was on (none of the others were) and there was a Bluetooth hardware update on the updates list... I don't know what that was all about, but I think it was a red herring - I mention it here though because it was really strange that anything was affected pre-OS, if you see what I mean.
Eventually I worked out it was KB2862330 (I googled for all the update names and people were already having problems with this one). Obviously I have used System Restore, but if there are any log files that I have that might be useful to you just let me know. I gather this has something to do with USB drivers, and I use some fairly unusual (to most people I guess) USB devices in this machine - virtual COM ports and various things that have built-in USB communications - Logic Analysers and Oscilloscopes and things like that).
