mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

183 additional answers

Sort by: Most helpful
  1. Anonymous
    2015-01-26T20:57:17+00:00

    Thanks, I have just re-named my 64 bit version of MFMP4SRCSNK.DLL 

    I cannot find the Media Player directory and when I look in troubleshooter, I can only right click and run or left click which opens a new dialog box that wants to trouble shoot for me - is that what I need to click? I have Windows Media Player Library, Windows Media Player DVD and Windows Media Player Settings as options.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-01-26T20:01:37+00:00

    It may help if you delete the probably corrupted Media Player database and caches under

    \\Users\**YOU**\AppData(hidden)\Local\Microsoft\Media Player

    Delete the entire "Media Player" directory there wit all its contents.

    If you cannot see or find it use "Troubleshooters" in Control Panel

    -> View All, Windows Media Player Library.

    This will basically do the same.

    Also there is a second 64Bit version of MFMP4SRCSNK.DLL in \\Windows\SysWOW64

    in case you are running a 64bit Windows. You need to rename this one also just like the 32bit version

    above.

    Restart your machine after all of the above

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-01-26T19:19:02+00:00

    Hurray! Thank you so much! I have managed to change the name of the file - thanks so much for your effort and help. Fingers crossed it will stop folders from crashing. Moveimaker and Media player are still crashing but as long as I can play my videos in something I don't mind (quicktime seems ok).

    Thanks to all for your patience and assistance!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-01-26T15:04:36+00:00

    1 - log in with an administrative user account

    2 - navigate to \windows\system32\  with filexplorer

    3 - right click on "mfmp4srcsnk.dll" (in \windows\system32)

    4 - select "properties"

    5 - click on "security" tab

    6 - click "advanced"

    7 - click "Change Permissions"

    8 - right after "owner:" (Trustedinstaller) click "change"

    9 - "Enter object name to select": fill in "administrators" into box

    10 - click on "check names" and then OK

    11 - click "Apply"

    12 - close all dialogue boxes

    13 - right click again on "mfmp4srcsnk.dll"

    14 - select "properties"

    15 - reopen "security"

    16 - click "Edit"

    17 - select "administrators" in "Group or User names"

    18 - select "full control" checkbox

    19 - click "Apply"

    20 - close all dialogue boxes

    21 - now rename "mfmp4srcsnk.dll" to "mfmp4srcsnk.dll.old"

    Was this answer helpful?

    0 comments No comments