mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

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  1. Anonymous
    2015-01-26T14:23:40+00:00

    Thanks again for your help.

    This is my own pc at home so think I have admin rights. I don't know how to get full control because I don't know which item to select from the list. On the example it was BOT-X, on my PC, which do I select? I don't have BOT-X as an option. I'm sorry to sound so dim but I am not very good with PCs!! I am scared to select the wrong file !

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  2. Anonymous
    2015-01-26T14:07:15+00:00

    Thanks for the video and thanks for the advice. I got as far in the video as looking for BOT-X but it was not in my list (despite clicking Find Now). 

    Is there another selection I could make to give me the same priveledges so that I can rename the file?

    Thanks for your assistance. Soooo frustrating!

    Not easy to explain, but assume you have a admin login or you login with admin rights. Either way you need to take ownership by highlighting say Administrators and then edit to full control.  BOT-X was the example on that PC plus from memory it was Win7 and screens are different in Win8. Once you have "full control" you will then be able to rename. If you are on a domain then you need to talk to your network manager.

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  3. Anonymous
    2015-01-26T13:37:31+00:00

    Thanks for the video and thanks for the advice. I got as far in the video as looking for BOT-X but it was not in my list (despite clicking Find Now). 

    Is there another selection I could make to give me the same priveledges so that I can rename the file?

    Thanks for your assistance. Soooo frustrating!

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  4. Anonymous
    2015-01-26T09:49:07+00:00

    No need to uninstall any updates to temporarily fix this issue until MS decides to fix it, I didn't.

    I Just renamed the mfmp4srcsnk.dll in the system32 folder to mfmp4srcsnk.dll.old so that Windows 8.1 couldn't use it and now my .mov videos work great. It's been about a month since I renamed the file and it hasn't affected any videos/programs or games in anyway at all.

    Here is how to change the permission for the mfmp4srcsnk.dll so that you can rename it.

    Skip to 50secs to show how to change permissions for the mfmp4srcsnk.dll.

    https://www.youtube.com/watch?v=a7yEAK2Ow3Q

    Many thanks. That has worked so now waiting on Microsoft.

    It is a bit fiddly as you need Admin privileges which is not straightforward in 8.1 joined to

    a domain where you need local admin rights etc.

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