mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

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  1. Anonymous
    2015-02-17T09:14:51+00:00

    for those that have no wish to run command prompts:

    download this:

    http://www.nirsoft.net/utils/shexview.html

    run the program and browse down the list til you find MF MPEG4 Property Handler.

    scroll across and check the file name is correct.

    right click the listing and choose DISABLE SELECTED ITEMS

    that's it..job done!

    no need to rename or anything. and you can easily turn it back on again if need be.

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  2. Anonymous
    2015-02-14T12:12:50+00:00

    The automatic updates from Microsoft today (14Feb2015) seem to have solved the problem.  It took a while, but thank-you Microsoft.

    It certainly is NOT! RESOLVED for me. I have renamed both mfmp4srcsnk.dll.old in System32 and SYSWOW64 to their working names and immediately get Explorer to crash when listing *.MOV

    Log Name:      Application

    Source:        Application Error

    Date:          14/02/2015 12:07:05

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      Computer-Name

    Description:

    Faulting application name: Explorer.EXE, version: 6.3.9600.17415, time stamp: 0x54503a3a

    Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17483, time stamp: 0x545c1ca3

    Exception code: 0xc0000094

    Fault offset: 0x00000000000aaedf

    Faulting process ID: 0x1218

    Faulting application start time: 0x01d0484c80a589e1

    Faulting application path: C:\WINDOWS\Explorer.EXE

    Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

    Report ID: fdac1aef-b441-11e4-8626-00224d98bc6d

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-02-14T12:07:05.000000000Z" />

        <EventRecordID>209188</EventRecordID>

        <Channel>Application</Channel>

        <Computer>Computer-Name</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Explorer.EXE</Data>

        <Data>6.3.9600.17415</Data>

        <Data>54503a3a</Data>

        <Data>mfmp4srcsnk.dll</Data>

        <Data>12.0.9600.17483</Data>

        <Data>545c1ca3</Data>

        <Data>c0000094</Data>

        <Data>00000000000aaedf</Data>

        <Data>1218</Data>

        <Data>01d0484c80a589e1</Data>

        <Data>C:\WINDOWS\Explorer.EXE</Data>

        <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

        <Data>fdac1aef-b441-11e4-8626-00224d98bc6d</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

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  3. Anonymous
    2015-02-14T10:37:36+00:00

    The automatic updates from Microsoft today (14Feb2015) seem to have solved the problem.  It took a while, but thank-you Microsoft.

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  4. Anonymous
    2015-01-26T21:07:56+00:00

    Use the Windows Media Player Library Troubleshooter

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