Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

280 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-07-23T08:54:57+00:00

    I have the same problem.

    Did all the suggestions that I can find on the web but nothing works.

    So, decided to send in for warranty. 

    Sent on July 15, 2015. 

    Called the service center today to find out the status of my warranty and diagnostics.

    I was informed that they have to replace the whole motherboard and I have to wait for a month for the replacement part to arrive!

    I reside in Malaysia. This could due to the long festive holiday that is going on in Malaysia.

    Can't Microsoft adopts the wonderful practices of Apple by replacing users with a brand new or refurbished phones so that user do not have to wait for a month?

    I did ask the service center why not they just give me a new phone instead of asking me to wait and the reply was that it is not the policy given.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-07-22T17:16:51+00:00

    I have same problem as **mahdavi**. I bought my phone in Israel.

    During a call every thing is ok until I click the speaker.

    I can hear the peer clearly but he/she can not hear me clearly and I should shout.

    I was advised by the retailer to raise volume of the speaker, during call, to maximum. He told me that it influence microphone sensitivity too. I did it, It did not help.

    I have the feeling this is a general problem in Nokia 930.

    THIS PROBLEM IS FOR ALL LUMIA 930 and Microsoft sleeps.......

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-07-18T13:40:35+00:00

    There are Nokia Care Points in Tehran, according to an October 2014 post on the first page in this long thread. The Nokia Customer support website is found on:

    http://www.my-nokia.ir/

    Try call them? - It must be possible for them to at least report the defect of your phone officially to Microsoft Mobile.

    --

    Hans

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-07-18T09:45:48+00:00

    MS has owned Nokia Lumia division for a very long time. Yet MS lays off 7,800 phone division employees. Don't count on MS supporting your needs. Time to buy Android or iOS phone now!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-07-18T08:34:58+00:00

    can you post it back to the repair centre?

    no i cant.because i bought this from a shop without warranty.there is no warranty center in Iran for nokia or microsoft.

    Was this answer helpful?

    0 comments