Nokia Lumia 930 microphone problem

The best reply for the microphone malfunction in Lumia 930 is found on page 1 and marked as answer for this long thread.

If you are sure that nothing is blocking any of the 4 small microphone holes in the Lumia 930, then the phone is mechanically defective and need repair.

Screen protectors and protective covers are known to cause microphone trouble.

Remove those and test again is the only troubleshooting step for this issue to try at home, before taking the phone to a qualified technician for repair.

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Hans

why MS/NOKIA is Not Answering? I wish Iran Was Banned By This Company So i could Never Buy this Phone.

Lumia930

hi dear mahdavi

im from iran and my brother has 930 also.he has these problem with his smartphone.there is some problem in mic that can record the sound in sound recorder apps.also in conversation in speaker mode, the other side person can not hear you.also you can not talk to Cortana.you can just type in Cortana.we did soft and hard reset but we can,t to solve this problem.

if you and any people have some solution for this problem, send me email plz.it is so vital for me.thank you

******@hotmail.com

I dont think we even have an MS care center in Croatia. And even if we did, I wouldn't take it there for this is clearely a software error. And I wouldn't give my phone to t-com butchers because my phone would come back scratched and flimsy. I think that when someone takes it apart once, it never is the same. After a few weeks my screen came out of the frame in two places for 1 mm and every time I get a haircut for the first couple of days it pinches me every time I talk. I like windows on my phone and I like nokia, but this is too much. Prior to 930 I had 920 which my wife uses now. It has problems with primary microphone. If she moves her mouth even the slightes off the mic, she sounds like echoe from the water well or another room. Same thing on 1020. They are loosing customers - when I speak to someone new on my phone, they say, aha, windows phone. Because everyone knows windows phones have this problem.

So not much to add except that I have the same problem.

Under the guidance of the @LumiaHelp twitter account I tried everything from rebooting to using the Windows Phone Recovery Tool to reinstall the OS. Nothing seems to make a difference. In the end they suggested taking it to a MS care point location, but my nearest one is about 300 miles away.

To be clear, what works:

* Normal phone calls

* Skype audio calls made as a phone call (against the ear)

* Hey Cortana

* Cortana queries started by holding the search button

* Cortana queries started by pressing the microphone button from within Cortana

What doesn't work:

* Normal phone calls on speakerphone

* Skype audio calls on speakerphone

* Skype video calls

* OneNote audio notes

* The microphone test in the app 'Hardware Tests'

And by 'doesn't work' I mean the microphone is very, very quiet. If I call the Skype test service and shout at it on speaker mode, I can just hear myself when the message is played back.