Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-07-02T20:04:45+00:00

    I think we can all relax and switch back to android or iOS,cause 930 is not the only phone with mic problems.I had 920,928 ,1020,and now 930 ,and all of them had the same problem, but with the first mic,930 has with the second.The only way to slove was by replacing the mics on others.It's almost like Microsoft is intentionally doing this thing so you can buy change parts from them.Ok it was a joke , but anyway they are not interested at all about this issue,even if it seems that people are desperate.Well,we should be desperate,it's not a cheap phone!.The only thing i think of now is that any model that they will bring out will have same problems,so why stick with Nokia?I myself am ,or was, a big fan , but not anymore.I'm not a manager or a bussiness planer,but i think i known that this is not how you treat your customer!We are talking about Nokia here, not a company that was build yesterday.You should be ashamed NOKIA!

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  2. Anonymous
    2015-07-01T13:10:02+00:00

    Really disappointing... I can´t believe that MS is doing nothing to get this issue fixed. I have the same problem with my 930, I don't remember if it was fine before the last Denim update but now it's getting more annoying every day. It's seems to be a soft issue to my as sometimes seems to be random when to work or not, even in the same app.

    Please Microsoft, get this issue fixed before we all high end Lumias users switch back to iPhone. Thanks.

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  3. Anonymous
    2015-06-30T11:40:57+00:00

    Yes it's disappointing hence why I've switched back to my iPhone 5 :(

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  4. Anonymous
    2015-06-30T10:51:33+00:00

    I've read through the 10 pages and it's sad and disappointing that Microsoft does not seem the least bit concerned to resolve this issue. (2)

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  5. Anonymous
    2015-06-30T10:36:34+00:00

    I've read through the 10 pages and it's sad and disappointing that Microsoft does not seem the least bit concerned to resolve this issue.

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