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Hello.
I got an issue with my Lumia 930 that i bought today.
When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.
So far i've done:
Soft reset
Hard reset
Nokia Software recovery tool
Does anyone have this issue?
Is there a fix for this or should i return it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is MS going to fix this allready? What does it take? I cant use skype to see my kids and it makes me very angry! I want to use - I am using bad language as I'm typing! F.....resolve this so we can use our stupidly overpriced flagship phones. Never ever ever, ever, ever. Nokia customer since 1997. Nothing but Nokia, but this microsoft bull...is the fault. Till denim update everything worked fine. O and I am updated!!
Hmm... I also think its software. Idk if it worked b4 update coz I updated to denim soon after buying...Take a note in one note through cortana it works. Take a note In one note thru the app nd it doesn't.
I have the same problem too! this is so annoying, I know the hardware is fine, it's just a software fix! ggrrrr
does anyone have a solution?
I don't want to go and get a new phone only to have it update and have the problem come back?!?!?
I don't get any sound when I record video nor when I use speakerphone on calls. normal use on calls as well as headphones work fine. From this thread it seems I should run, not walk, back to Telstra and get a new phone. Phone worked fine when I got it last year and I always update everything when available. Shame that no-one seems to care much on MS / Nokia end of things. I've been quite a fan of the Windows phone - this is my 4th, but not so happy about this issue and the battery / heat thing, which also seems an issue on the Surface (just got a new Surface Pro 3 because it fried during an update....)
Yesterday I got the microphone problem too when I tried to send a voice message through Whatsapp. The recording volume is very low, and I can hardly hear it.
I took some tests with a recorder app, and noticed that I get the loudest voice when I talk to the ear piece. Also, the recording comes out a lot louder then I pluck in my head phones to the 3,5mm jack. And as soon as I take it off, there's a lot of background static noise in the audio and my voice cuts back to very low.
It seems that my lumia uses only the mic in the earpiece for recording, and even that is too low volume. Doesn't sound normal at all.
This is pretty frustrating, since I replaced my lumia 920 to 930 because of a microphone problem that other callers could not hear me..... :smileymad: Otherwise I love my phone and I don't want to change to Android or IOS.
