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Hello.
I got an issue with my Lumia 930 that i bought today.
When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.
So far i've done:
Soft reset
Hard reset
Nokia Software recovery tool
Does anyone have this issue?
Is there a fix for this or should i return it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Me too ..suffering from this problem in my lumia 720. My mic is not working properly. I have bought it 2 year ago. Now i didn't find any retailer in nepal to maintain it. When i show it to other mobile retailer they say mic contain board should be replace. Pls would you tell me where that board is avaliable nearby me???i am from nepal.
i have this too. started sometime after denim. and i first noticed a couple of months ago. and have been checking this thread since then. im very disappointed that there is no solution, or acknowleged by microsoft.
defintely software issue. one time after a reboot i recorded a test message using whatsapp. on the playback you could hear it go from loud to zero in about 2 seconds.
come on microsoft! sort it out! currently i cant shazam or video call skype among other things which are VERY important features in 2015! doubly frustrating that they used to work.
how many users of this flagship phone need to have an issue for it to be addressed! unacceptable !
i like ms products and ecosystem but its getting increasingly difficult to stay or recommend to others when other products honestly now seem to work better.
ever hopeful
First check that nothing is blocking the 4 tiny microphone holes. A screen protector or protective case can cause this.
Next, have the phone inspected by a technician ...
Having a similiar issue.
Phone calls and playing music/videos work fine, but voice is not being picked up in video recording/Shazam/speech commands.
Anyone know if this is a software or hardware issue? Not sure if a drop of the phone caused this to happen.
Any advice/solutions greatly appreciated.
I had hoped that the denim update would bring the fix then updated 2 then windows 10 albeit it's the TP but nada. Nothing happened. If there were only a glimpse of acknowledgment on MS part of the issue then maybe just maybe I would be opportunistic that the next update would bring on the fix.
