Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-08-25T18:09:03+00:00

    thats why Apple and samsung,LG or .... brand are a way better than microsoft! cant fix this issue for almost 2 years! and still doesnt care.what a shame!

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  2. Anonymous
    2014-11-17T00:01:01+00:00

    I have same problem as **mahdavi**. I bought my phone in Israel.

    During a call every thing is ok until I click the speaker.

    I can hear the peer clearly but he/she can not hear me clearly and I should shout.

    I was advised by the retailer to raise volume of the speaker, during call, to maximum. He told me that it influence microphone sensitivity too. I did it, It did not help.

    I have the feeling this is a general problem in Nokia 930.

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  3. Anonymous
    2014-10-06T12:53:45+00:00

    Hi, mahdavi.

    Welcome to your Nokia community. ;-)

    There are other fixes we can try to further isolate the issue. See: Nokia Lumia 930 - Troubleshooter. If the listed fixes did not work and your phone is still covered by your retailer's warranty, we suggest you ask them if a replacement is possible. In case such option is not available, it would be best to visit a Nokia Care Point (NCP) and have it checked by a technician. There are NCP's in Tehran, Iran. Just let us know if you're from there or you are near that area.

    By the way, the link we provided will direct you to a support page intended for the Philippines. 

    All the best! ;-)

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  4. Anonymous
    2014-09-19T20:44:12+00:00

    Hello!

     I got my 930 today and I have the same problem.

    Is there any other solution than return?

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  5. Anonymous
    2014-07-24T13:14:56+00:00

    It sounds like it's faulty, I'd try and get a replacement from the retailer if I was you.

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