Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous
2014-07-18T00:04:32+00:00

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

Windows for home | Previous Windows versions | Apps

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Anonymous
2015-03-09T08:12:52+00:00

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

  • login with your microsoft account. go to "account settings" and unlink the ms account from skype.
  • log out, select "forgotten my skype username" in the login screen.
  • check your email and follow the link provided there.
  • now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

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Anonymous
2014-07-20T16:28:54+00:00

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

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  1. Anonymous
    2014-10-23T07:16:23+00:00

    In case this helps...

    My divert to microsoft seems to be because the hacker changed my registered skype email address to a different address - so whenever I entered my real email address it just diverted to the microsoft  account. In the end (after about 3 days and several emails before they actually READ my problem instead of sending a stock reply) skype support reset my registered email back to the original and I was able to log in and change the password.

    I still think it is very worrying that someone could hack my skype account and change BOTH my registered email and password without any secondary authentication checks - surely a bit of a security flaw.

    Good luck to anyone else with the same problem!

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  2. Anonymous
    2014-10-22T20:10:59+00:00

    Same problem.  Glad to see it's not just me.  Every other site and service I use has an automated way of resetting your password (with or without 2-step authentication).  Skype doesn't seem to have a way to do this without calling customer support, which should be my last line of defense.

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  3. Anonymous
    2014-10-20T08:46:30+00:00

    Hi,

    Sorry, to know that you are facing this issue.

    I would suggest you to contact Skype support. Since they are experts in the field of your inquiry and would be in a better position to address your concern.

    I can't sign in to Skype...

    https://support.skype.com/en/faq/FA109/i-can-t-sign-in-to-skype

    Thanks and regards.

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