Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous
2014-07-18T00:04:32+00:00

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

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Anonymous
2015-03-09T08:12:52+00:00

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

  • login with your microsoft account. go to "account settings" and unlink the ms account from skype.
  • log out, select "forgotten my skype username" in the login screen.
  • check your email and follow the link provided there.
  • now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

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Anonymous
2014-07-20T16:28:54+00:00

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

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  1. Anonymous
    2014-10-17T09:37:01+00:00

    I have the same problem but for an even more worrying reason.

    Someone hacked my skype account and changed the password and registered email address. I attempted to report this to skype (extremely slow customer service response). Their response was that I should use the registered email I set the account up with to reset the password. But every time I try this - because it is a microsoft email - it redirects to resetting my Microsoft password.

    Even if I log in to Skype using my Microsoft account, I can't change the Skype registered email or reset password because the Skype password has been changed by the hacker, and I suspect any reset would be sent to the hacked registered email anyway.

    Very concerned and disappointed about complete lack of response to this thread from Microsoft, or similar threads on Skype forum.

    Would delete the account if I could get into it.

    Suggestions welcome

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  2. Anonymous
    2014-10-16T02:02:34+00:00

    I have the same problem. The Skype password recovery process redirects me to the Microsoft password recovery. I already know my Microsoft account password. Has anyone had any luck?

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  3. Anonymous
    2014-10-08T17:23:47+00:00

    I have exactly the same problem, no idea how to resolve it.

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