Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

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Anonymous

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

login with your microsoft account. go to "account settings" and unlink the ms account from skype.
log out, select "forgotten my skype username" in the login screen.
check your email and follow the link provided there.
now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

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Anonymous

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

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51 additional answers

Anonymous

2014-10-01T14:15:26+00:00

I have this same problem and could really use an answer from microsoft
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Anonymous

2014-09-10T23:46:14+00:00

Allow me to clarify: I know the registered email address for Skype. The problem is, when I try to reset my Skype password, the Skype password reset webpage takes me to the reset page for my separate Microsoft account, apparently because my Microsoft Account was also created with that address. I just tried the desktop client and got the same results.

Hi Samel,

I have exactly the same problem.

I remember my Microsoft account email and password, my Skype account email but NOT the Skype password.

When I have tried to recover the Skype password, was instead redirected to the Microsoft account password recovery for my Microsoft account.

Did you find a way to solve this problem?
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Anonymous

2014-07-18T13:54:22+00:00

Hi Samel,

You can use Skype desktop client instead modern Skype and check if it helps:

**http://www.skype.com/go/getskype-full**

How do I sign in to Skype for Windows desktop with my Microsoft account?

Regardless of your account type, you’ll need to know your registered email address to recover your username or password. This is the email address you used when you signed up for Skype. Refer these links:

I can't sign in to Skype

https://support.skype.com/en/faq/FA109/i-can-t-sign-in-to-skype

What is a Microsoft account?

https://support.skype.com/en/faq/FA12059/what-is-a-microsoft-account

How do I link my Skype and Microsoft accounts?

https://support.skype.com/en/faq/FA12060/how-do-i-link-my-skype-and-microsoft-accounts

Hope this helps. If you need further assistance with Windows let us know and we will be glad to help.
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