Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

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Anonymous

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

login with your microsoft account. go to "account settings" and unlink the ms account from skype.
log out, select "forgotten my skype username" in the login screen.
check your email and follow the link provided there.
now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

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Answer accepted by question author

Anonymous

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

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51 additional answers

Anonymous

2014-10-25T21:59:41+00:00

I have the exact same problem.

I know my microsoft password but have forgotten my skype password. When I submit my email address to the reset password screen I get redirected to the microsoft account help page. No email is sent.

This makes it impossible to change my skype password.

The above link does nothing to sort out this issue.

Please help.
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Anonymous

2014-10-25T14:18:07+00:00

same problem here. Another microsoft improvement that is based on customer needs. I am also annoyed at the automated response in this thread that suggest to ask the skype customer support. Thanks for your help Microsoft i ncreating the problem in the first place and then not supporting to solve it.
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Anonymous

2014-10-23T21:16:41+00:00

Has anyone figured this out yet?

Like everyone else, I can only reset my Microsoft password and when I try to change my Skype password, it sends me back to reset my Microsoft password.

I can also find no way to contact Skype support.

Let me know how you got in touch with Skype to reset your password!

Thanks!
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