Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

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Anonymous

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

login with your microsoft account. go to "account settings" and unlink the ms account from skype.
log out, select "forgotten my skype username" in the login screen.
check your email and follow the link provided there.
now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

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Answer accepted by question author

Anonymous

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

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51 additional answers

Anonymous

2014-11-17T09:36:55+00:00

Hi lucytlu,

can you please specify the step by step procedure that you followed?

If i try to create a new skype account, the first thing I'm asked is my email address, so I immediately receive the message "this email is already used, log in".

I also tried to insert a different email address in the initial page, but then in the second page I have the same problem, as you can see below... I'd really appreciate if you can explain how you finally succeeded in resetting the skype account and not the microcrap account...

Thank you very much

Daniele
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Anonymous

2014-10-27T14:05:27+00:00

Hi,

As a workaround you can create temporary another new Skype account and ask assistance from Skype support to reset the account password.

Thanks and regards,

Yea and then a robot will ask you to confirm information 5 years ago. This whole thing went to hell when Microcrap integrated skype with outlook. I had no problem resetting my password prior to this.
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Anonymous

2014-10-26T08:32:20+00:00

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

This absolutely does not help as we cannot log in to the skype account to contact customer service. Stuck in a loop of partially linked accounts. The email never comes and we are asked repeatedly to reset our microsoft account rather than the skype one. Clearly we know our microsoft account or we couldn't post on here.

Please find a solution to this.
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